Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kassandra Ocampo

Hemet

Summary

Customer focused individual delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

9
9
years of professional experience

Work History

Scheduling Coordinator

Full Barrel Home Services
Temecula
12.2024 - Current
  • Scheduled and coordinated an average of 35–50 daily service appointments between homeowners, subcontractors, and technicians across multiple job sites, maintaining a 95%+ on-time service rate.
  • Communicated daily with 15–20 subcontractors and technicians, confirming availability, dispatching assignments, and following up on job completion and quality control.
  • Maintained detailed service logs, homeowner communications, and resolution notes, supporting compliance, and reducing warranty-related liabilities by 15% year-over-year.

Account Manager - B2B Business Development

Keeco LLC
Moreno Valley
03.2020 - 11.2024
  • Acted as the primary account manager for a portfolio of 30+ B2B clients, delivering personalized order support, and maintaining a 96% client satisfaction score based on quarterly surveys.
  • Provided weekly reporting to sales and operations leadership on open orders, shipping status, delays, and carrier performance, enabling data-driven decisions on capacity planning and customer support.
  • Created, reviewed, and verified all shipment documentation (sales orders, pick tickets, BOLs, packing lists, commercial invoices) with zero compliance violations across 1,200+ monthly shipments.

Shipping and Receiving Coordinator

Custom Molded Products LLC
Perris
01.2017 - 03.2020
  • Mentored junior team members in packaging methods, scanner usage, pallet stacking, and freight documentation.
  • Tracked and logged all inbound and outbound shipments in WMS/ERP in Oracle, maintaining real-time visibility and accountability for 100% of transactions.
  • Designed and implemented a visual labeling system for staging and shipping lanes, reducing dock congestion, and cutting loading times by 15 minutes per truck on average.

Education

High School Diploma -

Tahquitz High School
Hemet, CA
05-2015

Skills

  • Scheduling software
  • Appointment coordination
  • Compliance documentation
  • Quality control
  • Workflow optimization
  • Client relationship management
  • Logistics management

Languages

Spanish
Native/ Bilingual

Timeline

Scheduling Coordinator

Full Barrel Home Services
12.2024 - Current

Account Manager - B2B Business Development

Keeco LLC
03.2020 - 11.2024

Shipping and Receiving Coordinator

Custom Molded Products LLC
01.2017 - 03.2020

High School Diploma -

Tahquitz High School

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