Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kassandra Omvik

Beaverton,OR

Summary

Energetic and reliable professional with established customer service skills in both high end ice cream and specialty coffee shops.

Overview

8
years of professional experience

Work History

Dream Inn Hotel
Santa Cruz, CA

Lead Barista Manager
01.2019 - 08.2020

Job overview

  • Personally created new training guidelines, and managed staff orientation and training.
  • Responsible for managing retail items and counting inventory every month
  • Created an exemplary coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.

Verve Coffee Roasters
Santa Cruz, CA

Cafe Supervisor
06.2016 - 03.2018

Job overview

  • Maintained a positive work environment and addressed management and personal issues on a daily basis - Responsible for managing daily cash flow for the entire cafe - Applied knowledge of bean varieties and beverages to assist customers decisions, upselling when possible

Bistro Cafe
Salem, OR

Shift Lead
07.2015 - 08.2016

Job overview

  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
  • Managed display products effectively to achieve consistent sales with minimal waste.

Penny Ice Creamery
Capitola, CA

Shift Lead
05.2012 - 08.2013

Job overview

  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Upsold waffle cones and milkshakes to boost customer purchases.

Education

Pacific University
Hillsboro, OR

Doctor of Physical Therapy from Physical Therapy
05.2023

University Overview

Participated in cumulative 39 weeks of direct patient care in various clinical settings including: outpatient orthopedics, acute care and outpatient neuro


Willamette University
Salem, OR

B.A. from Psychology, German
05.2016

University Overview

Skills

  • Operational Procedures & Efficency
  • Store Opening and Closing
  • Sanitation Guidelines
  • Employee Scheduling
  • Backroom Stocking
  • Menu Memorization
  • Complex Problem-Solving
  • POS System Transactions

Timeline

Lead Barista Manager
Dream Inn Hotel
01.2019 - 08.2020
Cafe Supervisor
Verve Coffee Roasters
06.2016 - 03.2018
Shift Lead
Bistro Cafe
07.2015 - 08.2016
Shift Lead
Penny Ice Creamery
05.2012 - 08.2013
Pacific University
Doctor of Physical Therapy from Physical Therapy
Willamette University
B.A. from Psychology, German
Kassandra Omvik