Kassandra Owen
Trenton,IL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional driver adept at maintaining high standards and achieving results. Extensive experience in transportation logistics and vehicle upkeep, ensuring seamless operations. Strong focus on team collaboration and adaptability to changing needs, with excellent navigational skills and customer service orientation.
Overview
21
21
years of professional experience
Work History
Driver
Uber
09.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Customer Service Representative
Best Buy
10.2013 - 01.2014
- Provided merchandise support by taking inventories, stocking the sales floor and making decisions regarding daily work priorities.
- Acknowledged by Floor Manager for consistently taking care of customers and following all company policies in addressing and resolving customer concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Greeted all customers with a confident and kind smile when approaching the customer service desk.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Deliver world-class customer service by providing adequate information and explanation to customers and store employees and ensuring their needs are met.
- Provided advanced customer assistance on product knowledge.
- Consistently exceeded goals for the department Credit Card project and was recognized frequently for service excellence
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Key Holder/Cashier/Sales Lead
Circle K
01.2012 - 01.2013
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Increased sales by providing exceptional customer service and product knowledge.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Monitored and reported on sales trends, providing valuable insights for inventory management.
- Enhanced store security by meticulously following all opening and closing procedures.
- Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
Senior Buyer
Twice As Nice Consignment
04.2009 - 04.2011
- Participated in continuous improvement initiatives, contributing ideas for more effective procurement processes.
- Achieved cost savings by implementing strategic sourcing and supplier negotiations.
- Optimized inventory management practices, reducing excess stock and minimizing carrying costs.
- Analyzed inventory usage and assessed trends to provide maximum coverage for each time period.
- Conducted thorough spend analysis to identify areas for potential cost savings and efficiencies.
- Oversaw and streamlined daily operations of purchasing department to maximize productivity and revenue.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Led procurement team by training staff and overseeing purchasing decisions.
- Documented purchasing information in [Software] to maintain detailed and accurate records.
- Purchasing items for store
- Loading trade cards
- Maintained complete documentation and records of all purchasing activities.
- Studied and monitored market trends to identify potential suppliers.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Managed approximately 2 to 3 employees a shift.
Front Desk Attendant
Holiday Inn Express
01.2007 - 09.2009
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
- Contributed to team efficiency by assisting other departments when required, demonstrating flexibility in role responsibilities.
- Processed payments accurately and securely for both room charges and incidental expenses during guest stays.
- Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
- Provided knowledgeable recommendations on local attractions, restaurants, transportation options, promoting positive interactions between guests and the hotel brand.
- Conducted guided tours and informed guests about programs offered.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Actively participated in staff meetings, providing valuable input on improving front desk operations based on personal experience and guest feedback.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed rapport with repeat clientele through personalized service efforts that fostered loyalty towards the establishment.
- Collaborated with housekeeping staff to ensure rooms were clean, well-stocked, and ready for guests upon arrival.
- Assisted with guest reservations, ensuring accuracy and timely communication of booking details.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Enforced policies and procedures to increase efficiency.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Oversaw 256 rooms in the hotel. Making sure they were maintained.
Front Desk Attendant/Daycare
New Lady Fitness
01.2004 - 12.2006
- I worked 3 days a week in the daycare in the evenings. during the morning I worked the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Daily deposits at the bank after I clocked out.
- Tours of the gym
Education
High School Diploma -
Collinsville High School
Collinsville, IL05.2004
Skills
- Professional phone communication
- Exceptional customer service proficiency
- Safe vehicle operator
- Effective time management
- Impeccable driving history
Timeline
Driver
Uber
09.2021 - Current
Customer Service Representative
Best Buy
10.2013 - 01.2014
Key Holder/Cashier/Sales Lead
Circle K
01.2012 - 01.2013
Senior Buyer
Twice As Nice Consignment
04.2009 - 04.2011
Front Desk Attendant
Holiday Inn Express
01.2007 - 09.2009
Front Desk Attendant/Daycare
New Lady Fitness
01.2004 - 12.2006
High School Diploma -
Collinsville High School
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