Kassandra Peralez
Murrieta,CA
Summary
Administrative director with experience and drive who is passionate about finance, human resources, management, and customer service. I'm eager to advance my career and expertise by utilizing my background, drive, optimistic outlook, ability to work well in a team, and impending master's degree.
Overview
8
8
years of professional experience
Work History
Administrative Director
aMAYZing Kids
Rancho Santa Margarita, CA
10.2023 - Current
- Administrative Director overseeing Human Resources, Finance, Patient Services and 17 therapists/employees
- Human Resources: Conducted interviews, onboarding and offboarding of staff, verification of therapist licenses, daily checks of Jobscore for new hires, payroll submission through Rippling, creation of bonuses and insurance/benefit reimbursements, creation of policies and procedures, employee counseling, approval/denial of requests, updating on California laws, developing new projects and solving problems with existing ones, attending daily meetings and working together in weekly team meetings
- Finance: Managed the company's finances through Quickbooks, organizing and categorizing bills, scheduling and processing bills on appropriate due dates, patient reimbursements, creating and cutting checks, reviewing contracts, creating weekly excel sheets for amounts we received from Insurance companies, managing OMS by meeting about our weekly/monthly % the company succeeded, entering in square if we received an electronic v-card from insurance companies, deposited checks into our bank account, and managed our 3 bank accounts (primary, credit card, and savings)
- Patient Services: Supervised the front office manager/referral coordinator, supported and suggested ideas for referrals and introducing to other medical offices that refer to us, creating brochures and stickers, created business cards, supervised and collaborated with billing manager and 3 front receptionists, guided front office manager with any customer complaints or questions and presented to therapist my experience with a list/relationship with specialist in the area covering each specialty for their patients.
Office Manager/Marketing
Coastal Kids
10.2021 - 09.2023
- Manager of Pediatric Clinic with 9 Providers, 6 Medical Assistant's/LVNs and 3 Front Medical Receptionist
- Listens, addresses and seeks performance feedback
- Acts as an informal resource for less experienced team members
- Actively seeks new relevant knowledge and skills based on strengths and weaknesses
- Reviews/guides others' work to help them learn
- Adapts to changes, challenges, and feedback with minimal guidance
- Demonstrates flexibility and dedication to work
- Assesses and responds to the needs of others to support completion of work tasks
- Assisted with patient appointments, rescheduling/new patient accounts/new mom consults and newborns
- Completion of medical records and collecting past due balances
- Exceeded on Microsoft, Excel and Powerpoint
- Processed verbal/write ups and call outs at 6am-6:45 am Monday-Friday along with finding coverage
- Processed financial accounts and onboarded new hires
- Marketing: Traveled to OB GYN practices to promote Coastal Kids to new moms with having to meet a quota every month.
Front Desk
Rancho Family Medical Group
01.2021 - 10.2021
- Assisted with patient appointments, rescheduled/new appointments, verified HMO and PPO insurances, scheduled/tested COVID-19, verified CPT Codes, floated to all 11 locations, and learned every provider's schedule.
Front Desk
Accelerated Urgent Care
03.2020 - 02.2021
- Assisted with patient appointments, walk-in appointments, scheduled new appointments, answered high volume phone calls, experienced COVID-19 Testing/Exposure, verified PPO insurances, and worked in a fast-paced environment with having to call 911, if needed, and dealing with any emergencies that walked in.
Call Center/Salesman
Bright Solar
01.2020 - 03.2020
- Assisted with customer service by setting up appointments to sell and promote solar panels, explaining in details to customers on why solar is safer, financially better and what states we covered, along with being educated on what utility is in every state, multitasking on two computers while being on the phone along with looking up what territories we cover, how the house looks and when I can get a salesman out to their door.
Server
Red Robin
08.2018 - 01.2020
- Greeted customers and performed excellent customer service care by explaining any questions they had about our menu, provided drinks, food and their condiments out in a timely manner, addressed any complaints and made sure it was corrected right away, helped the host with seating customers along with serving my tables, responsibility to open and close the restaurant with accomplishing the duties of making sure everything was cleaned, products were put away in the correct area, checked expiration dates, made sure everything was also made and ready for morning shifts, and helped when COVID-19 closed in-restaurant orders and had to adapt to changing everything to-go orders with making sure all protocols were followed and enforced.
Front Desk
EOS Fitness
10.2016 - 01.2020
- Assisted with customer service to check in/out members, answering high phone call volume, validating address and billing information, collecting past due balances, along with being able to sell memberships, giving tours of our facility while building professional relationships, and occasionally helping with the child care center.
Manager
Subway
08.2016 - 10.2016
- Manager of Scottsdale location with 6 employees, exceeded training new hires, interviewing dedicated candidates, assisted with customer service by handling patient complaints, helped my line during a rush by helping design sandwiches, restocking, or cashier, delivered bank deposits, and received the opportunity to handle hard situations and improve my multitasking and customer service skills.
Education
Master's Degree in Communication -
Arizona State University
05.2025
Bachelor's Degree in Integrative Science and Arts -
Arizona State University
03.2021
Diploma -
Vista Murrieta High School
06.2015
Skills
Leadership, Problem-Solving, Time Management, Communication, Customer Service, Teamwork, Loyalty, Dedication, Organization, Strong Work Ethic, Software, and Marketing
Timeline
Administrative Director
aMAYZing Kids
10.2023 - Current
Office Manager/Marketing
Coastal Kids
10.2021 - 09.2023
Front Desk
Rancho Family Medical Group
01.2021 - 10.2021
Front Desk
Accelerated Urgent Care
03.2020 - 02.2021
Call Center/Salesman
Bright Solar
01.2020 - 03.2020
Server
Red Robin
08.2018 - 01.2020
Front Desk
EOS Fitness
10.2016 - 01.2020
Manager
Subway
08.2016 - 10.2016
Master's Degree in Communication -
Arizona State University
Bachelor's Degree in Integrative Science and Arts -
Arizona State University
Diploma -
Vista Murrieta High School