Overview
Summary
Work History
Education
Skills
Additional Information
Timeline
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Kassandra Perez

Healthcare Administration
Lakeland,FL

Overview

14
14
years of professional experience

Summary

Looking for a new growth opportunity within our dynamic Organization that I can learn from and make a strong contribution. I am looking for growth opportunities.

Work History

Medical Staff Coordinator

Lakeland Regional Health
Lakeland, FL
06.2017 - Current
  • Led diverse team of medical and administrative professionals in day-to-day Hospital activities such as patient care, new business development and patient relations.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Input data into computer programs and filing systems.
  • Communicated effectively with Medical staff, patients, and administrators to achieve optimal patient care.
  • Handled high-volume data entry of demographics, Death Certificates and any required medical documentation.
  • Managed multi-line phone system and pleasantly assisted Medical Providers.
  • Managed calendar and schedules for over 120 Medical Providers based on optimal patient loads and provider availability.

Store Manager

TMX Finance ・
Lakeland, FL
01.2015 - 02.2017
  • Effectively leads team in operational excellence in lending and collecting
  • Trained all new employees and conducts all existing employees training updates
  • Handles all of the stores Customers from service escalation, to scheduling appointments, to cash handling, and applications for lending and collecting
  • I also worked as the operational, and repossession manager
  • Processed Auto Insurance claims
  • Completed weekly schedules according to payroll policies.

Sr. Asst. Manager

Sunbelt Credit/Mariner Finance ・
Lakeland, FL
09.2010 - 01.2015
  • Performed duties such as customer escalation
  • Assisted senior-level credit officers with complex loan applications
  • Analyzed applicants' financial status, and credit to determine feasibility of granting loan
  • Educated customers on the variety of loan products and available credit and Insurance options
  • Effectively managed more than 250 client relationships
  • Completed training to advance to store Manager
  • Processed Life and Health Insurance claims
  • Completed Effective Employee Training Classes.

Asst Manager

RadioShack ・
Lakeland, FL
10.2005 - 04.2008
  • Delivered excellent customer service
  • Addressed customer inquiries and resolved customer complaints
  • Stocked and restocked inventory when shipments were received
  • Reorganized the sales floor to meet Company demands
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Completed training sessions to advance from Sales Rep to Assistant Manager.

Education

Certification as Emergency Medical Technician (E.M.T - Emergency Medical Technician

Florida Career Institute
Lakeland, FL
01.2010

TMX Finance. - undefined

Technician - undefined

2009

Associate of Science - Medical Assistant

Everest University ・
Lakeland, FL
09.2008

Skills

  • Managing as many as 120 employees
  • Clinical Staff Management
  • Experienced in Training effective new employees
  • Proficient operations and compliance management
  • Staff Support
  • Professional Development
  • Interdepartmental Functions Coordination
  • Office daily operations

Additional Information

  • Obtained 215 Life, Health, and Variable Annuity License-State of Florida.

Timeline

Medical Staff Coordinator

Lakeland Regional Health
06.2017 - Current

Store Manager

TMX Finance ・
01.2015 - 02.2017

Sr. Asst. Manager

Sunbelt Credit/Mariner Finance ・
09.2010 - 01.2015

Asst Manager

RadioShack ・
10.2005 - 04.2008

Certification as Emergency Medical Technician (E.M.T - Emergency Medical Technician

Florida Career Institute

TMX Finance. - undefined

Technician - undefined

Associate of Science - Medical Assistant

Everest University ・

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Kassandra PerezHealthcare Administration