Kassandra Perez
Hartford,CT
Summary
A dependable professional with the ability to provide case management and advocacy for clients. Dedicated to assisting others in achieving their goals and meeting specific needs. Knowledge of a wide range of services and professionals that may be of service to clients. Organized team player with a strong attention to detail. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Housing Program Assistant
The Salvation Army
02.2023 - Current
- Provided supervision, reporting, and support services to clients in low-barrier residential facility that promotes Housing First philosophy.
- Completed all administrative work and tasks assigned by supervisor (i.e., payroll processing, coding of invoices, collecting and reporting statistics, grants applications and reports, maintaining files, etc.).
- Observed and followed supervisory instructions.
- Used shelter diversion techniques to assist households in self-resolving their housing crisis throughout their stay.
- Utilized Harm Reduction model and Trauma Informed approach during delivery of services
- Assessed clients' needs and offered assistance in housing and other goals outlined in their housing plan.
- Reviewed and developed policies and procedures, housing programs, and events.
- Developed and maintained strong relationships with community resources and landlords for successful referrals.
Greater Hartford Youth Navigator
The Salvation Army
09.2022 - 02.2023
- Removed barriers to housing for youth ages 18-24 by collaborating with Greater Hartford Coordinated Access Network's (GH-CAN) homeless crisis response agencies to provide additional outreach, assessment, referrals, and diversion services to expand and complement those already offered by CAN.
- Assisted with preparation and processing of paperwork for financial assistance.
- Coordinated HQS inspections through third-party agency
- Maintained and managed caseload of 10-20 homeless youth seeking shelter/housing.
- Helped clients with referrals and linkages to services, such as employment and educational programs, behavioral healthcare, primary care, basic needs, financial literacy, and life skills.
- Mediated tenant/landlord issues when appropriate.
- Maintained client files, stats, and HMIS database per agency and contract standards.
Housing Support Worker
The Salvation Army
04.2022 - 09.2022
- Reviewed policies and guidelines with clients at time of entrance.
- Answered approximately 30 telephone inquiries and provided information when requested.
- Worked independently and collaboratively in team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Ensured clients were complying with program guidelines and procedures.
- Managed multiple tasks simultaneously while demonstrating strong organizational and time management skills.
Overflow Intake Worker
The Salvation Army
12.2021 - 04.2022
- Completed intakes on households unable to be diverted/triaged to other shelters, including, but not limited to, reviewing rules and obtaining signatures, filling out intake packets including release of information, and familiarizing clients with resources offered, including onsite Case Management.
- Conducted effective follow-ups with clients after initial intake, ensuring ongoing support and addressing any emerging needs or concerns.
- Developed strong rapport with clients from diverse backgrounds through cultural sensitivity and respect during intake process.
- Provided crisis intervention and necessary support and resources to residents when situations arise (i.e., police, Mobil Crisis, drug treatment programs, medical, etc.).
Graphic Designer
VenompopzGraphics
02.2020 - 10.2021
- Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
- Created original artwork for range of print, web and video projects.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Managed approximately 5 projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Created logos, illustrations and typography for various organizations.
- Implemented feedback and suggestions from clients to improve designs.
Education
High School Diploma -
Hartford Public Schools
Hartford, CT01.2022
Skills
Administrative management
Verbal and written communication
Spanish speaking
Computer skills
Organizational skills
MS Office
Program administration
Problem solving
Attention to detail
Documentation and reporting
Languages
Spanish
Native or Bilingual
Timeline
Housing Program Assistant
The Salvation Army
02.2023 - Current
Greater Hartford Youth Navigator
The Salvation Army
09.2022 - 02.2023
Housing Support Worker
The Salvation Army
04.2022 - 09.2022
Overflow Intake Worker
The Salvation Army
12.2021 - 04.2022
Graphic Designer
VenompopzGraphics
02.2020 - 10.2021
High School Diploma -
Hartford Public Schools
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