Kassandra Pineda Gonzalez
San Jose,CA
Summary
Personable Medical Assistant bringing 2 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Valencia Legal Services
02.2023 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
Medical Assistant
Healthcare Staffing Inc
02.2022 - 11.2023
- Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes
- Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines
- Oversaw client flow through COVID-19 collection station
- Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis
- Reminded individuals to follow proper social distancing and comply with mask mandates
- Set up screening stations to take temperatures and check individuals for COVID-19 symptoms
- Explained reason for testing and process involved to each client
- Screened employees and visitors using specific protocol and non-contact infrared thermometers
- Scheduled COVID-19 testing prior to medical procedures and surgeries
- Sanitized work area and sterilized equipment and instruments to comply with protocols
- Documented data in designated system to present to client upon request
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors
- Prepared, processed and analyzed lab samples.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Allied pain and spine
07.2021 - 02.2022
- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures and physician's instructions
- Organized charts, documents and supplies to maintain team productivity
- Contacted pharmacies to submit and refill patients' prescriptions
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Conducted insurance verification and pre-certification and pre-authorization functions
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes
- Incorporated outside records into charts and EHR
- Cleaned and maintained medical equipment following procedures and standards
- Documented notes during patient visits
- Measured vital signs and took medical histories to prepare patients for examination.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Filed and updated patient information and medical records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
- Verified insurance of patients to determine eligibility.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Collected payments and applied to patient accounts.
Now - Medical Assistant
Care
02.2021 - 06.2021
- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures and physician's instructions
- Organized charts, documents and supplies to maintain team productivity
- Contacted pharmacies to submit and refill patients' prescriptions
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Conducted insurance verification and pre-certification and pre-authorization functions
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis
- Followed principles of asepsis and infection control to meet patient safety guidelines
- Measured vital signs and took medical histories to prepare patients for examination
- Incorporated outside records into charts and EHR
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Medical Assistant
Urology of silicon valley
11.2020 - 01.2021
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living
- Supported nurses in daily patient care activities by taking vital signs and documenting patient observations
- Explained procedures to patients to reduce anxieties, enhance cooperation and facilitate smooth procedures
- Assisted patients with personal care, ambulation and general patient care needs
- Instructed patients and caregivers on how to appropriately use breathing machines at home to obtain necessary symptom relieve
- Practiced proper infection control measures and verified proper function, cleanliness and sanitization before use.
Medical Assistant
DR KOCHAR
09.2020 - 10.2020
- Ordered and interpreted laboratory and diagnostic procedures to reach diagnosis
- Built rapport with patients using compassionate, caring approach
- Prescribed and recommended medications and educated patients on drug therapies
- Diagnosed diabetes and COPD and provided appropriate treatment recommendations
- Performed physical examinations, obtained vital signs and recorded normal and abnormal findings
- Obtained patient medical histories and assessed presenting problems to create treatment plans
- Documented examination data, diagnostic impressions, medical codes and patient care information in confidential records
- Triaged emergency situations and delegated responsibilities to medical team
- Partnered with interdisciplinary teams to determine appropriate diagnostic and therapeutic plans
- Counseled patients on preventive care to improve general health and well-being
- Administered injections, vaccines and IV medications.
Education
Medical Assisting -
Carrington College
Sacramento, California, CA12.2020
High School Diploma - undefined
San Jose Conservation Corps Charter High School
San Jose, Kassandra Gonzalez, CA06.2014
Skills
- Able to lift 25-45pounds
- Coding
- Professional bedside manner
- HIPAA compliance
- Catheter change and preparation
- Proper sterilization techniques
- Inventory and supply management
- Understands medical procedures
- Wound care and irrigation
- Charting expertise
- Clinical applications
- Team management and supervision
- Patient scheduling
- Certified in Basic Life Support (BLS)
- First aid
- Specimens collection and processing
- Electrocardiography (EKG)
- Respiratory equipment training
- Medical terminology
- Phlebotomy
- Preparing specimens and samples
- General housekeeping ability
- Data entry
- EKG set up and monitoring
- Using a scale
- Restocking lab supplies
- Medical terminology knowledge
- Patient-handling equipment
- Pulse volume recorder
- Vital sign monitors
- Communicating with patient families
- Stocking supplies
- Bilingual
- HIPAA Compliance
- Urinalysis
- Blood and Urine Analysis
- Drug test
- Proper Sterilization Techniques
- Customer Service
- EMR Systems
- Wound Care and Irrigation
- Restocking Lab Supplies
- Specimen Collection
- Stocking Supplies
- EKG Set Up and Monitoring
- Packaging and Mail Receiving
- Travel Coordination
- Meeting Scheduling
- Verbal and Written Communication
- Administrative Skills
- Call Forwarding
- Microsoft Office
- Manage Files
- Filing
- Customer Assistance
- Time Management
- Hospitality Service
- Fee Collection
- Patient Records Gathering
- Claim Handling
- Diagnostic Codes
- Billing Codes
- Bill Payment
- Medical Billing
- Insurance Authorizations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Valencia Legal Services
02.2023 - Current
Medical Assistant
Healthcare Staffing Inc
02.2022 - 11.2023
Medical Assistant
Allied pain and spine
07.2021 - 02.2022
Now - Medical Assistant
Care
02.2021 - 06.2021
Medical Assistant
Urology of silicon valley
11.2020 - 01.2021
Medical Assistant
DR KOCHAR
09.2020 - 10.2020
Medical Assisting -
Carrington College
High School Diploma - undefined
San Jose Conservation Corps Charter High School
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