Kassandra Ramirez
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. I excel in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and my commitment to excellence.
Overview
12
12
years of professional experience
Work History
Human Resources Specialist
The GEO Group, Inc.
Pearsall, TX
05.2023 - Current
- Lead our facility recruiting and staffing efforts.
- Engage with our employees and resolved issues appropriately, with professionalism and tact; escalated concerns as needed. Acted as a conduit to provide facility management, Regional HR, and Corporate HR insight into employee concerns.
- Facilitated smooth onboarding processes for new hires and transfers to include maintenance of various HR Information Systems (HRIS) databases.
- Created and maintained employee personnel files relating to hires, promotions, transfers, performance reviews, and terminations.
- Provided guidance and routine assistance to employees on company benefits, policies, and procedures.
- Guided employees on company benefits, policies, and procedures, ensuring clarity and understanding of available resources.
- Serves as an additional advisor to the Facility Administrator and facility management on Human Resources concerns.
- Ensured compliance with Company policies and procedures and developed a thorough understanding of Corporate HR policies and procedures.
- Led and executed three annual STIPC Corporate audits with zero findings.
- STIPC Internal Auditor
PREA Investigator
The GEO Group, Inc.
Pearsall, TX
03.2020 - 05.2023
- Appointed interim PREA Compliance Administrator by the previous Facility Administrator while the position was vacated.
- Underwent PREA DHS Accreditations and annual Corporate facility audits with zero findings.
- Conduct PREA-related sexual assault investigations by collecting, analyzing, and interpreting information, documentation, and physical evidence associated with investigations of potential crime scenes.
- Carefully document statements, observations, and evidentiary materials.
- Prepare detailed reports to explain findings using PREA standards; consulting with the corporate PREA team and/or OPR to ensure investigations are thoroughly completed in accordance with established PREA policies.
- Conduct face-to-face interviews with victims, witnesses, suspects, and staff and document investigative findings.
- Organize and participate in Sexual Abuse Incident Reviews and After-Action Reviews with ICE and IHSC Medical personnel.
- Routinely interview and monitor victims to guarantee there are no retaliatory actions and ensure specific needs of the victim are met after a reported abuse.
- Act as a liaison between the organization and the Contracting Officer’s Representative
- Conduct sexual abuse, assault, harassment, and other PREA-related trainings for facility staff.
- Appointed a facility trainer for the Training Department, Training for Trainers Certified.
- Appointed to manage the Facility’s Record Retention program.
- Organized, planned, and executed staff vaccination appointments, maintain vaccination status updates, and other COVID-19 staff-related reports.
- Kept current on all agency and company policies, rules, regulations, and statutes.
- Certified Office of Professional Responsibility (OPR) Investigator in employee misconduct.
- STIPC Internal Auditor
Quality Control Clerk
The GEO Group, Inc.
Pearsall, TX
06.2018 - 03.2020
- Certified PREA Investigator.
- Universally trained as the PREA Investigator, position vacated.
- Assist in upholding compliance of a federal government contract between U.S. Immigration and Customs Enforcement and The GEO Group.
- Validate, review, and revise facility policy and procedure to ensure compliance with organizational, contracting client, and outside party and policies.
- Collect standard and routine information regarding the facility’s operations to provide data to the compliance and/or accreditation party.
- Perform various extensive audits to verify the facility, staff, and detainees are compliant with policies, procedures, client expectations, and organizational goals.
- Ensure the effective implementation of the organization’s Quality Control Program.
- Perform regular training and lectures for all employees regarding the Quality Control Program.
- Create and maintain records of the facility’s compliance and accreditation programs and operating procedures.
- Generated correspondence, reports, and other materials.
- Responsible for developing and vetting ACA files that are used to represent the entirety of the facility’s operations within the three-year accreditation cycle.
- Universally trained as the ACA Coordinator, position vacated.
Universal Banker I
Inter National Bank
McAllen, TX
06.2017 - 06.2018
- Assisted Branch Manager and Assistant Branch Manager with various managerial reports, including, but not limited to Request for Information (RFI), Non-Sufficient Funds (NSF), Escheat, monthly/weekly audits, reconciliations, loan/mortgage applications, itineraries, etc....
- Provided superior customer service through efficient and accurate accounting and transaction processing.
- Responded and handled customer inquiries and complaints in-person, via telephone, and through email correspondence.
- Managed the responsibilities of a Personal Banking Representative and Teller.
- Secured regulatory compliance through detailed review and analysis of internal and external financial transactions.
- Assisted Branch Manager and Assistant Branch Manager with various managerial reports, including, but not limited to Request for Information (RFI), Non-Sufficient Funds (NSF), Escheat, monthly/weekly audits, reconciliations, loan/mortgage applications, itineraries, etc.
- Created a positive sales and service environment through employee clarity, simplicity, and guidance to my customers.
- Managed the reconciliation and balancing of bank vaults.
- Developed and managed branch marketing plans to meet and to exceed branch goals and expectations.
- Responsible for reconciling and balancing bank vaults.
Personal Banking Representative
Inter National Bank
McAllen, TX
03.2016 - 06.2017
- Facilitated the delivery of all financial products and services to a diverse clientele.
- Strengthened customer relations through cross-selling, maximizing retention and income generation.
- Conducted required credit and banking history inquiries.
- Implemented policies regarding check cashing and withdrawals from accounts and safe deposit boxes to ensure client confidentiality and transaction security.
- Diagnosed and resolved problems based on customer information and needs.
- Maintained a working knowledge of all banking products and/or services.
- Conducted account activity and performed sales activities accordingly.
- Assisted AREA Market Manager/Branch Manager with employee scheduling and payroll through ADP.
- Collected and completed all required documents to comply with all regulation requirements and Bank policies.
- Reviewed monetary and non-monetary fraud transactions and analyzed transaction data to detect fraudulent or unusual patterns.
- Established programs that trained staff on obtaining customer referrals.
- Reviewed monetary and non-monetary fraud transactions, analyzing data to detect fraudulent or unusual patterns.
- Conducted account activity and performed sales activities accordingly.
- Reviewed customers' identity documents for authenticity.
- Facilitated client wire transfers securely and efficiently.
Remote Wire Agent
Inter National Bank
McAllen, TX
08.2014 - 03.2016
- Responsible for effectively processing wire transfers through institution systems in a timely matter of an unlimited amount.
- Addressed all customer inquiries and issues regarding wire transfers via telephone and/or email.
- Verified accuracy of wire transfers through wire systems.
- Trained new employees on systems, policies, procedures, and regulations.
- Led a team of eighteen Remote Wire Agents, coordinating daily operations and ensuring adherence to policies and procedures.
- Collaborated with other departmental colleagues to plan, develop, and implement new and efficient programs and processes.
- Effectively communicated with other employees and upper management to ensure complete care of customers and their services.
- Identified and referred prospective customers and conducted account activity for the Foreign Exchange Department which enhanced the company’s revenue.
- Conducted account activity and perform sales activities accordingly.
- Ensures risks associated with business activities are efficiently identified, measured, supervised, and controlled.
- Analyzed wire transfers to detect fraudulent wire transfers.
- Reviewed customers identity documents for authenticity.
- Engaged with the BSA and Quality Assurance Department to ensure adherence to regulations and improve operational standards.
Education
Bachelor of Business Administration -
The University of Texas At San Antonio
San Antonio, TX01-2027
Diploma - undefined
Edinburg North High School
Edinburg, TX01-2013
Skills
- HR policies and procedures
- Policy compliance
- Investigations
- Employee relations
- Training development
- Daily reporting
- Regulatory compliance
- Communication skills
Timeline
Human Resources Specialist
The GEO Group, Inc.
05.2023 - Current
PREA Investigator
The GEO Group, Inc.
03.2020 - 05.2023
Quality Control Clerk
The GEO Group, Inc.
06.2018 - 03.2020
Universal Banker I
Inter National Bank
06.2017 - 06.2018
Personal Banking Representative
Inter National Bank
03.2016 - 06.2017
Remote Wire Agent
Inter National Bank
08.2014 - 03.2016
Diploma - undefined
Edinburg North High School
Bachelor of Business Administration -
The University of Texas At San Antonio