Kassandra Rawlins
Piqua,OH
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
9
9
years of professional experience
Work History
Loan Officer
Paul Sherry Car N Credit
11.2019 - Current
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Collaborated with other departments to promptly process loan applications.
- Examined customer loan applications for loan approvals and denials.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Negotiated loan terms and conditions with customers to secure best deal.
- Explained very technical financial information to applicants in easy to understand language.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Handled customer inquiries and suggestions courteously and professionally.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Developed and documented collection procedures and policies to comply with government regulations.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Established relationships with customers to encourage payment of delinquent accounts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Responded to customer inquiries and provided detailed account information.
- Processed debtor payments and updated accounts to reflect new balance.
Customer Service Representative
Aqua Falls
09.2014 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Monitored accounts to verify compliance with payment terms and schedules.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Entered figures using 10-key calculator to compute data quickly.
- Gathered, evaluated and summarized account data in detailed financial reports.
Education
High School Diploma -
Electronic Classroom of Tomorrow
Columbus05.2012
Skills
- Government Standards
- Sales Expertise
- Balance Sheet Expertise
- Cash Handling
- Loans
- Fraud Prevention and Detection
- Typing Proficiency
- Credit Card Payment Processing
- Customer Service
- Customer Locating
- Accounts Payable and Accounts Receivable
- Recovering Debt
Timeline
Loan Officer
Paul Sherry Car N Credit
11.2019 - Current
Customer Service Representative
Aqua Falls
09.2014 - 06.2019
High School Diploma -
Electronic Classroom of Tomorrow
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