Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kassandra Reed

Livermore,ME

Summary

Motivated Server with engaging personality and flexible approach. Upbeat and friendly, an enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

21
21
years of professional experience

Work History

Server

Frans Restaurant
02.2017 - 02.2024
  • Carried out complete opening to closing duties in a fast paced family restaurant. Works well as part of a team or while flying solo managing customers needs
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Greeted new customers, discussed specials, and took drink orders.
  • Effectively built customer rapport/relations to best serve regulars and newcomers alike
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items, and recorded order information.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Responsible for multitasking to best run a large dining room or two alone from start to finish from bussing, seating, drinks/orders and delivery, customer service and billing.
  • Enjoys helping team members and delivering a more inviting and pleasant customer experience and work environment

Server

Irving Big Stop
06.2018 - 03.2021
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels. Often helped in back of house or came in off shift to help with large groups/events.
  • Assissted/Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff in a family oriented corporate environment.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service for both locals and travelers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Successfully maintained an orderly workspace under pressure by clearing tables and resetting promptly after diners departures.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.

Food Service Worker

Franchettis Hometown Variety
06.2017 - 06.2018
  • Cleaned and organized kitchen, dining and service areas.
  • Participated in regular trainings to stay current on store practices and programs
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Learned other teammates' work tasks to train as backup.
  • Multitasked running register and taking orders front of house while operating as team supervisor and assisting with food preparation.
  • Keyholder, responsible for opening/closing duties as well as daily invoices.

Restaurant Hostess/Server

Bagels And Things
06.2003 - 06.2008
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Cultivated positive guest relations by managing information and orchestrating speedy, fair and effective seating.
  • Assisted coworkers with delivering orders, carrying additional trays and helping dish out items.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Monitored front entrance for new guests, filled take out requests while assisting servers by taking and delivering drink orders, bussing tables or cashing out customers.
  • Seated patrons based on guest preferences and seating availability.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs and servers availability.
  • Learned roles of restaurant and developed server/customer service skills while assisting team members in a fast-paced/ family focused atmosphere
  • Cross-trained to handle different restaurant roles, including dishwasher, or light kitchen prep to best assist
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.


Education

High School Diploma -

Leavitt Area High School
Turner, ME
05.2004

Skills

  • High-volume dining
  • Reliable and Responsible
  • Exceptional customer service
  • Team Player
  • Adaptable and Flexible
  • Memory retention
  • Friendly, Positive Attitude
  • Calm Under Pressure
  • Detail Oriented

Timeline

Server

Irving Big Stop
06.2018 - 03.2021

Food Service Worker

Franchettis Hometown Variety
06.2017 - 06.2018

Server

Frans Restaurant
02.2017 - 02.2024

Restaurant Hostess/Server

Bagels And Things
06.2003 - 06.2008

High School Diploma -

Leavitt Area High School

Similar Profiles

CREATE PROFILE
Kassandra Reed