Kassandra Rodriguez
Palmadale,CA
Summary
Dynamic and results-oriented professional with extensive experience in data processing and customer service at Current Tags & Insurance. Excelled in maintaining data security and streamlining vehicle registration processes, demonstrating exceptional problem-solving and multitasking abilities. Proven track record of enhancing team performance and customer satisfaction through effective training and mentoring .Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Processor
Current Tags & Insurance
07.2024 - Current
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Streamlined customer service by efficiently processing vehicle registrations.
- Ensured compliance with state laws by verifying required documentation for vehicle title transfers and registrations.
- Calculated and remitted state sales tax, service, and other charges.
- Performed routine data entry or document management.
Cashier Team Lead
Antonio's Tacos & Kabob
09.2021 - 08.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
PUC Community Charter Early College Highschool
Lakeview Terrance, CA06-2021
Skills
- Document editing
- Production
- Data security
- Customer service
- Invoice processing
- Data processing
- Problem-solving
- Time management
- Multitasking Abilities
- Adaptability and flexibility
- Maintains confidentiality
- Feedback Acceptance
- Efficient and Detail-Oriented
Certification
- First Aid Certification
- National Certified Phlebotomy Technician
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Data Processor
Current Tags & Insurance
07.2024 - Current
Cashier Team Lead
Antonio's Tacos & Kabob
09.2021 - 08.2024
High School Diploma -
PUC Community Charter Early College Highschool
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