Summary
Overview
Work History
Education
Skills
Timeline
Generic

KASSANDRA SAGASTUME

Kissimmee,FL

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Admission Representative

Florida Technical College
Orlando, FL
12.2024 - Current
  • Enroll prospective students in their chosen program of study
  • Developed presentations about academic programs offered by the university
  • Guided students through the admissions process, addressing their inquiries
  • Responded promptly to all requests from current or potential students regarding admissions policies or procedures
  • Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
  • Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
  • Reviewed admissions applications to check students' eligibility for acceptance.
  • Collaborated with academic departments to understand program specifics, enhancing theability to match students with suitable courses.
  • Scheduled 15 weekly appointments to meet with students face-to-face and discuss education plans.

Mobile Expert

Asurion
07.2022 - 09.2024
  • Resolved technical issues for Verizon and AT&T clients, increasing satisfaction
  • Enhanced client retention by resolving complex technical problems
  • Devised solutions to enhance process efficiency
  • Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
  • Collaborated with team members to achieve monthly sales targets.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Examined client device issues, formulated specific strategies, and provided data-based suggestions
  • Promote and sell current products to new and existing customers, highlighting features and benefits to meet their needs
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.

Greeter

Go port
Orlando, FL
04.2022 - 10.2022
  • Facilitated efficient luggage management for arriving passengers at Orlando Airport
  • Managed route coordination to Port Canaveral, boosting guest travel experiences
  • Contributed to efficient luggage processing for on-time departures
  • Facilitated guest check-ins with seamless transportation coordination, boosting pre-cruise enjoyment
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.

Warehouse Associate

Amazon
11.2021 - 02.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 80 pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Warehouse Associate

Amazom
06.2021 - 10.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted with reorganizing storage areas to accommodate demand patterns or changes in product offerings.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Consistently lifted materials weighing as much as 80 pounds.

Sales Specialist

Customer Service Qurate
09.2019 - 06.2021
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting the best options for each individual's needs.
  • Built strong client relationships through consistent communication and effective problem-solving.
  • Provided first-rate service to all customers and potential customers.
  • Increased sales revenue by developing and implementing strategic sales plans.

Education

Associate of Science - Medical Assistant

Florida Technical College
Kissimmee, FL
04.2014

Skills

  • Data entry
  • CRM Software
  • Inventory control
  • Problem-Solving
  • Time Management
  • Database management
  • Network security
  • Negotiation
  • Customer service
  • Solution-Oriented Thinking
  • Client retention
  • Technical troubleshooting
  • Sales background
  • Critical thinking
  • Active listening
  • Complaint handling
  • Payment processing
  • Client relations
  • Microsoft Excel

Timeline

Admission Representative

Florida Technical College
12.2024 - Current

Mobile Expert

Asurion
07.2022 - 09.2024

Greeter

Go port
04.2022 - 10.2022

Warehouse Associate

Amazon
11.2021 - 02.2022

Warehouse Associate

Amazom
06.2021 - 10.2021

Sales Specialist

Customer Service Qurate
09.2019 - 06.2021

Associate of Science - Medical Assistant

Florida Technical College

Similar Profiles

  • Brian Brown

    Brian BrownBrian Brown

    Associate Director of Admissions at Florida Technical CollegeAssociate Director of Admissions at Florida Technical College

  • Sarah Michaelson

    Sarah MichaelsonSarah Michaelson

    Medical Billing & Coding Capstone at Florida Technical CollegeMedical Billing & Coding Capstone at Florida Technical College

  • Mark Christlieb

    Mark ChristliebMark Christlieb

    Student at Florida Technical CollegeStudent at Florida Technical College

  • Daneek Grant

    Daneek GrantDaneek Grant

    Admissions/ Customer Service Representative at Funspot America Theme ParkAdmissions/ Customer Service Representative at Funspot America Theme Park

  • Nicole Misa

    Nicole MisaNicole Misa

    Senior Medical Billing Coordinator at New York Integrated RheumatologySenior Medical Billing Coordinator at New York Integrated Rheumatology

CREATE PROFILE
KASSANDRA SAGASTUME