KASSANDRA SAGASTUME
Kissimmee,FL
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Admission Representative
Florida Technical College
Orlando, FL
12.2024 - Current
- Enroll prospective students in their chosen program of study
- Developed presentations about academic programs offered by the university
- Guided students through the admissions process, addressing their inquiries
- Responded promptly to all requests from current or potential students regarding admissions policies or procedures
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Collaborated with academic departments to understand program specifics, enhancing theability to match students with suitable courses.
- Scheduled 15 weekly appointments to meet with students face-to-face and discuss education plans.
Mobile Expert
Asurion
07.2022 - 09.2024
- Resolved technical issues for Verizon and AT&T clients, increasing satisfaction
- Enhanced client retention by resolving complex technical problems
- Devised solutions to enhance process efficiency
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Collaborated with team members to achieve monthly sales targets.
- Performed cash, card, and check transactions to complete customer purchases.
- Examined client device issues, formulated specific strategies, and provided data-based suggestions
- Promote and sell current products to new and existing customers, highlighting features and benefits to meet their needs
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
Greeter
Go port
Orlando, FL
04.2022 - 10.2022
- Facilitated efficient luggage management for arriving passengers at Orlando Airport
- Managed route coordination to Port Canaveral, boosting guest travel experiences
- Contributed to efficient luggage processing for on-time departures
- Facilitated guest check-ins with seamless transportation coordination, boosting pre-cruise enjoyment
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
Warehouse Associate
Amazon
11.2021 - 02.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 80 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Warehouse Associate
Amazom
06.2021 - 10.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted with reorganizing storage areas to accommodate demand patterns or changes in product offerings.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Consistently lifted materials weighing as much as 80 pounds.
Sales Specialist
Customer Service Qurate
09.2019 - 06.2021
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting the best options for each individual's needs.
- Built strong client relationships through consistent communication and effective problem-solving.
- Provided first-rate service to all customers and potential customers.
- Increased sales revenue by developing and implementing strategic sales plans.
Education
Associate of Science - Medical Assistant
Florida Technical College
Kissimmee, FL04.2014
Skills
- Data entry
- CRM Software
- Inventory control
- Problem-Solving
- Time Management
- Database management
- Network security
- Negotiation
- Customer service
- Solution-Oriented Thinking
- Client retention
- Technical troubleshooting
- Sales background
- Critical thinking
- Active listening
- Complaint handling
- Payment processing
- Client relations
- Microsoft Excel
Timeline
Admission Representative
Florida Technical College
12.2024 - Current
Mobile Expert
Asurion
07.2022 - 09.2024
Greeter
Go port
04.2022 - 10.2022
Warehouse Associate
Amazon
11.2021 - 02.2022
Warehouse Associate
Amazom
06.2021 - 10.2021
Sales Specialist
Customer Service Qurate
09.2019 - 06.2021
Associate of Science - Medical Assistant
Florida Technical College
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