Kassandra Salguero
Irving,TX
Summary
Dynamic professional with a proven track record at Target, enhancing customer satisfaction and streamlining operations. Skilled in merchandise stocking and exceptional customer service, demonstrated through increased sales and team productivity. Expertise in cleaning procedures and efficient cash register operations, ensuring operational excellence and a positive customer experience.
Overview
6
6
years of professional experience
Work History
General Merchandiser
Target
07.2024 - Current
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Interacted with guests in friendly and knowledgeable way.
- Picked and packed order items.
Front Desk Agent
Westin Hotel & Spa
01.2022 - 06.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Public Area Cleaner
Gaylord Texan Resort & Convention Center
11.2021 - 02.2022
- Supported hotel staff efficiency with timely cleaning of meeting rooms, lobbies, and restrooms.
- Reduced health and safety risks by promptly addressing spills, debris, and other hazards in high-traffic areas.
- Enhanced guest satisfaction by maintaining cleanliness and organization in all public areas.
- Handled hazardous cleaning supplies to remove dirt, dust, grease, and film from surfaces according to proper procedures and labeling.
Supervisor
AMC Theatres
12.2018 - 09.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Irving High School
Irving, TX05.2021
Skills
- In-store support
- Merchandise stocking
- Cleaning procedures
- Cash register operations
- Order fulfillment
- Stocking and replenishing
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Merchandiser
Target
07.2024 - Current
Front Desk Agent
Westin Hotel & Spa
01.2022 - 06.2024
Public Area Cleaner
Gaylord Texan Resort & Convention Center
11.2021 - 02.2022
Supervisor
AMC Theatres
12.2018 - 09.2021
High School Diploma -
Irving High School