Kassandra Santa Cruz
Las Vegas,NV
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Proficient in prioritizing customer happiness utilizing effective communication strategies.
Overview
5
5
years of professional experience
Work History
Lead Teller
Nevada State Bank
11.2021 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Trained new tellers to ensure a consistent level of excellent service across the team.
- Mentored tellers, fostering professional growth and improved performance.
- Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained friendly and professional customer interactions.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
Cashier Team Lead
Jack In The Box
06.2021 - 11.2021
- Communicated with customers and team members to solve problems.
- Assisted new employees with on-the-job training to ensure smooth integration into the workplace environment.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Facilitated seamless shift transitions by properly updating incoming staff on ongoing tasks or pertinent issues that arose during previous shifts.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Demonstrated versatility by cross-training in various positions such as cashier, cook, and drive-thru attendant.
P.A.L Program
Las Vegas High School
08.2019 - 05.2020
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Decorated baked goods and designed visually appealing displays of finished products.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Complied with health and safety codes to protect staff and customers.
Education
Bachelor of Business - Business Management
College of Southern Nevada
Henderson, NV06.2026
High School Diploma -
Las Vegas High School
Las Vegas, NV05.2021
Skills
- Exceptional Customer Service
- Cash Handling Expertise
- Team Collaboration and Leadership
- Attention to Detail
- Multitasking Abilities
- Problem Resolution
- Critical Thinking
- Flexible and Adaptable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Teller
Nevada State Bank
11.2021 - Current
Cashier Team Lead
Jack In The Box
06.2021 - 11.2021
P.A.L Program
Las Vegas High School
08.2019 - 05.2020
Bachelor of Business - Business Management
College of Southern Nevada
High School Diploma -
Las Vegas High School
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