Kassandra Siler
Lafayette,IN
Summary
Community management professional with strong background in resident relations and property oversight. Consistently improves community satisfaction and operational efficiency. Reliable team player with proven ability to adapt to evolving challenges and coordinate events effectively.
Overview
10
10
years of professional experience
Work History
Assistant Community Manager
Crest Management LLC
05.2017 - 02.2025
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs, while adhering to legal requirements
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
- Contributed to property''s online presence by managing social media accounts and updating website content regularly with current information and promotions.
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
- Provided leadership, guidance and support to staff members.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
Assistant Manager
HI Management
03.2015 - 05.2017
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
- Participated in community events to promote services and engage with public.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01-2008
Skills
- Yardi software proficiency
- Customer relationship management
- Multifamily Management Expertise
- Promotional planning
- Strategic thinking
- Marketing
- Time management
Timeline
Assistant Community Manager
Crest Management LLC
05.2017 - 02.2025
Assistant Manager
HI Management
03.2015 - 05.2017
High School Diploma -
Penn Foster Career School
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