Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

KASSANDRA SMITH

Scranton,PA

Summary

Award-winning (Internally recognized for creative application development and design) Software Engineer focused on sustainable design. Highly effective at working with teams of designers and builders to accomplish projects on-time and according to cost constraints.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Platform Engineer

SAIC (NASA/AIRFORCE)
10.2021 - Current
  • Spearhead the development, design, configuration, and deployment of new ServiceNow application modules, workflows, and catalog requests.
  • Devise and deliver comprehensive technical solutions on the ServiceNow platform for a diverse client base, including internal stakeholders and external customers.
  • Engineer integration and automation processes using APIs and data integration techniques, ensuring seamless interconnectivity between ServiceNow and various services.
  • Oversee the creation and curation of Service Catalog Items and Knowledge Bases, facilitating an accessible and informed IT service environment.
  • Architect secure integration solutions utilizing LDAP, SSO, MID servers, web services, and a suite of scripting and programming tools such as XML, JSON, JavaScript, HTML, CSS, and Angular.
  • Secure the ServiceNow environment and troubleshoot complex technical issues, enhancing application configuration and system performance.
  • Earned a Micro-certification in Predictive Intelligence/AI development.

FIRE PROTECTION DESIGNER

Sprink L.L.C
01.2019 - 10.2021
  • Repair hardware equipment for clients (medical, computer devices), set up and maintain networks, application and web development, server development.

IT SYSTEM ADMINISTRATOR

JLK Systems
08.2017 - 09.2018
  • Repair hardware equipment for clients (medical, computer devices), set up and maintain networks, application and web development, server development.

SENIOR ITSM SERVICE-NOW ADMINISTRATOR

Stratiform
10.2013 - 06.2017
  • Directed the development and implementation of end-user training programs, optimizing the utilization of the ServiceNow platform.
  • Customized ServiceNow applications to support evolving organizational needs, leading to enhanced productivity and user satisfaction.
  • Managed general support, administration, and maintenance of the ServiceNow platform, ensuring robust operations and user experience for clients including SHARP, Coach, Mizuho Bank, and Otsuka.

APPLICATION DEVELOPER

Pathways Consulting Group
04.2014 - 10.2014
  • Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.

PROGRAMMER ANALYST II

TMG Health
08.2010 - 04.2014
  • Write, update, and maintain computer programs or software packages to handle specific jobs such as tracking inventory, storing or retrieving data, or controlling other equipment
  • Conduct trial runs of programs and software applications to be sure they will produce the desired information and that the instructions are correct
  • Correct errors by making appropriate changes and rechecking the program to ensure that the desired results are produced
  • Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes
  • Perform or direct revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements
  • Perform systems analysis and programming tasks to maintain and control the use of computer systems software as a systems programmer.

IT SUPPORT

Misericordia University
08.2009 - 05.2011
  • Perform data backups and disaster recovery operations
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

Education

Management Information Systems - Management Information Systems

MISERICORDIA UNIVERSITY
Dallas, PA

High School Diploma -

WEST SCRANTON HIGH SCHOOL
Scranton, PA
06.2009

Information Technology Computer Engineering - Computer Maintenance

CAREER TECHNOLOGY CENTER OF LACKAWANNA COUNTY
Dickson City, PA
06.2009

Skills

  • Programming/Scripting: JavaScript, HTML, CSS, Angular, XML, JSON, Jelly
  • Platforms: ServiceNow, Windows and Linux server environments
  • Technologies: API integrations, MID servers, LDAP, SSO
  • Tools: AutoCAD, BricsCAD, Navisworks, Revit
  • Hardware: Repair of electronic devices including medical equipment and printers
  • Cloud Infrastructure Management
  • Agile project management
  • Application security
  • Domain Separation experience
  • Cross-platform Development

Certification

Service-Now: System Admin

Predictive Intelligence

Awards

  • Pennsylvania Science Fair First Place (March 2008)
  • Pennsylvania Science Fair First Place (March 2009)

Timeline

Platform Engineer

SAIC (NASA/AIRFORCE)
10.2021 - Current

FIRE PROTECTION DESIGNER

Sprink L.L.C
01.2019 - 10.2021

IT SYSTEM ADMINISTRATOR

JLK Systems
08.2017 - 09.2018

APPLICATION DEVELOPER

Pathways Consulting Group
04.2014 - 10.2014

SENIOR ITSM SERVICE-NOW ADMINISTRATOR

Stratiform
10.2013 - 06.2017

PROGRAMMER ANALYST II

TMG Health
08.2010 - 04.2014

IT SUPPORT

Misericordia University
08.2009 - 05.2011

Management Information Systems - Management Information Systems

MISERICORDIA UNIVERSITY

High School Diploma -

WEST SCRANTON HIGH SCHOOL

Information Technology Computer Engineering - Computer Maintenance

CAREER TECHNOLOGY CENTER OF LACKAWANNA COUNTY

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