Kassandra Smith
Canal Winchester
Overview
6
6
years of professional experience
Work History
Operations Supervisor
SupplyHouse
Canal Winchester
05.2026 - Current
- Generated workforce planning projections and analyzed operational statistics to support staffing and production goals.
- Conducted monthly one-on-one meetings with team members and weekly coaching sessions with new hires to support performance and development.
- Reviewed, approved, and coded employee timecards in accordance with attendance policies.
- Managed workforce scheduling, task assignments, and daily operational priorities to meet production objectives.
- Trained, onboarded, and mentored employees on job functions, safety standards, company policies, and best practices.
- Maintained and reported hourly production metrics while monitoring KPIs to identify performance trends and training opportunities.
- Documented employee performance, attendance, safety, and behavioral discussions in accordance with company policies.
- Led daily startup meetings to communicate safety initiatives, operational updates, and production performance.
- Implemented process improvements that enhanced operational efficiency, productivity, and team performance.
- Collaborated with cross-functional teams to resolve operational challenges and maintain workflow continuity.
Operations Team Lead
Geodis Starbucks
Ashville
05.2025 - 04.2026
- Lead and support a team of 40+ associates.
- Send daily SOS emails, complete EOS reporting, and present KPIs in monthly building meetings.
- Developed asset retention plan to improve equipment control.
- Created building-wide RF scanner connection tracker to reduce downtime.
- Analyzed budget data to support continuous improvement.
- Collaborated on LEAN projects, achieving over $32K in annual savings.
- Led 5S improvements and standardized new work areas.
- Monitored performance metrics and created improvement plans.
- Trained employees on processes, safety, and equipment.
- Provided supervisory coverage when needed.
- Equipment certified; dock controller license holder.
- Member of Emerging Leaders and RCC Safety Team.
Inventory Control Specialist
Geodis Starbucks
Ashville
08.2023 - 05.2025
- Allocated inventory between pick fronts and bulk storage.
- Performed system adjustments and corrected lot numbers in GWMS.
- Assigned cycle counts and monitored pick front levels.
- Audited inbound loads and storage locations.
- Trained team members on IC processes.
- Calculated daily shrink for reporting.
- Managed returns and recorded data in Excel.
- Provided coverage during supervisor absences.
- Conducted first article inspections.
- Deployment to assist other buildings and other campuses.
Material Handler
Amazon Fulfillment Center (CMH4)
West Jefferson
08.2021 - 08.2023
- Operate trailer dock and release processes, ensuring accurate and on-time outbound shipments.
- Load trailers within strict time constraints to support daily shipping targets and operational efficiency.
- Troubleshoot outbound dock issues and correct improperly built containers to maintain shipping quality standards.
- Repackage damaged shipments, replace labels, and investigate orders in internal systems to resolve shipping discrepancies.
- Train and mentor associates across multiple roles, improving team productivity and process knowledge.
- Conduct one-on-one coaching with associates to address errors and improve performance metrics.
- Complete daily dock and trailer audits and maintain operational compliance documentation.
- Monitor container counts and missed shipments to ensure accurate tracking and reporting.
- Communicate dock performance updates to leadership.
- Maintain organized staging areas to support efficient trailer loading and workflow.
Department Lead
Kroger
Lancaster
03.2020 - 08.2021
- Supervised closing shift operations and ensured timely fulfillment of grocery pickup orders.
- Delegated associates to picking and loading tasks to maintain order accuracy and service speed.
- Trained and coached associates on operational procedures and customer service standards.
- Provided customer support in-store, curbside, and via phone.
- Processed payments using mobile point-of-sale systems at customer vehicles.
- Maintained food safety standards for perishable inventory.
- Completed closing procedures and secured the department.
Education
Diploma -
Fairfield Union High School
Lancaster, OH05-2015
Skills
- Warehouse Operations & Optimization
- Outbound Logistics & Shipping (LTL/TL)
- Inventory Management & Cycle Counting
- Performance Tracking (LMS, KPIs, Dashboards)
- LEAN / 5S Implementation
- Team Leadership & Employee Development
- Process Standardization & Documentation
- RF Scanner & Equipment Troubleshooting
- Customer Service & Communication
- Conflict Resolution & Problem Solving
- Microsoft Office (Excel, Word, Outlook)
- Employee of the Month (July 2024)
- Multiple monthly Star Award winner
Professional Summary
Results-driven Operations Leader with extensive experience in warehouse operations, inventory control, and LEAN/5S process improvement. Proven ability to optimize workflows, reduce waste, and lead high-performing teams in fast-paced distribution environments. Skilled in performance tracking, employee development, and cross-functional collaboration, with a track record of driving continuous improvement initiatives that generated $32K+ in annual savings.
References
- Kimber Niemann, Operations Supervisor (614)-460-0530
- Amanda Harrington, IC/QA/CSR Supervisor (614)-783-9821
- Brittany Hammond, Inventory Manager (740)-514-8181
- Justin Leeson, Director of Operations (614)-893-7282
Additional references available upon request.
Timeline
Operations Supervisor
SupplyHouse
05.2026 - Current
Operations Team Lead
Geodis Starbucks
05.2025 - 04.2026
Inventory Control Specialist
Geodis Starbucks
08.2023 - 05.2025
Material Handler
Amazon Fulfillment Center (CMH4)
08.2021 - 08.2023
Department Lead
Kroger
03.2020 - 08.2021
Diploma -
Fairfield Union High School