Kassandra Sosa
San Antonio
Summary
Proven healthcare professional with a track record of enhancing patient satisfaction and streamlining admissions at HCA Healthcare: Methodist Hospital. Expert in HIPAA compliance and patient registration, coupled with exceptional teamwork and multitasking abilities. Achieved a significant reduction in patient wait times through efficient scheduling and insurance verification.
Overview
6
6
years of professional experience
Work History
Admitting Registrar
HCA Healthcare: Methodist Hospital
08.2024 - Current
- Ensured accuracy of patient records by diligently updating demographic, medical, and financial data.
- Supported hospital administration by maintaining up-to-date knowledge of policies, procedures, and legal requirements related to patient admissions.
- Participated in ongoing training opportunities to stay current on industry best practices for admitting registrar roles.
- Maintained strict confidentiality by securely handling sensitive patient information in compliance with HIPAA regulations.
- Provided exceptional customer service, addressing concerns and answering inquiries from patients and their families.
- Demonstrated strong multitasking skills by balancing multiple responsibilities and effectively prioritizing tasks.
- Managed high-stress situations effectively while maintaining professional composure when dealing with emotional or difficult circumstances.
- Assisted patients in understanding their financial options, including payment plans, co-pays, deductibles, and out-of-pocket expenses.
- Promoted a positive work environment through collaboration with colleagues across various departments.
- Collaborated with medical staff to ensure timely and accurate completion of admission forms and documentation.
- Verified patient details and insurance coverage and collected co-pays.
- Registered patients for labs, surgeries and radiology.
- Arranged forms and charts for each patient.
- Upheld HIPAA regulations and standards for protecting patient information.
Pro Shop Attendant
Alamo City Golf Trail
03.2019 - Current
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Utilized knowledge of golf rules and regulations to educate customers about various game aspects effectively.
- Assisted in inventory management, ensuring accurate tracking of products and timely restocking of items.
- Collaborated with fellow staff members to foster a positive work atmosphere and improve overall team performance.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed cash, card, and check transactions to complete customer purchases.
Medical Assistant
Colorectal Surgery Services
08.2023 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Pca
Baptist Medical Center Downtown
03.2022 - 08.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Sales Associate
Galls
10.2020 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to achieve monthly sales targets.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Young Women’s Leadership Academy
San Antonio, TX06.2018
Skills
- HIPAA compliance
- Teamwork orientation
- Patient confidentiality
- Patient registration
- Scheduling appointments
- Insurance verification
- Checking in patients
- Telephone etiquette
- Records management
- Collecting co-pays
- Emergency room experience
- Admissions processing
- Coordinating charts
- Reviewing patient information
- Teamwork
- Multitasking
- Medical terminology
- Healthcare management
Timeline
Admitting Registrar
HCA Healthcare: Methodist Hospital
08.2024 - Current
Medical Assistant
Colorectal Surgery Services
08.2023 - 08.2024
Pca
Baptist Medical Center Downtown
03.2022 - 08.2023
Sales Associate
Galls
10.2020 - 03.2022
Pro Shop Attendant
Alamo City Golf Trail
03.2019 - Current
High School Diploma -
Young Women’s Leadership Academy
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