Kassandra Soto

• Delivered outstanding customer service by greeting guests and creating a welcoming bakery experience.

• Assisted customers with selecting cakes, placing orders, and answering questions about products and services.

• Answered phone calls professionally and assisted customers with inquiries, special requests, and order placement.

• Processed in-store, online, and phone orders accurately while ensuring customer satisfaction.

• Operated cash registers and handled cash, credit card, and digital transactions accurately.

• Prepared, packaged, and presented cakes and bakery products according to company standards.

• Maintained clean, organized displays and ensured products were stocked and visually appealing.

• Worked collaboratively with team members to provide efficient service and meet customer needs.

• Resolved customer concerns professionally and provided effective solutions.

• Followed food safety, sanitation, and company policies while maintaining a clean work environment.

• Provided customer service by greeting and assisting customers in a friendly and professional manner

• Responsible for stocking, organizing merchandise

• Fulfilled online orders by locating, packing, and preparing items for pickup, and shipment

• Operating cash register, and cash handling

• Assisted customers with purchases, returns, and exchanges

• Procceessed online and in-store orders accurately and efficiently

• Experienced with inventory

• Working with my team to resolve problem solving

• Resolved customer complaints or concerns promptly, finding appropriate solutions to ensure customer satisfaction

• Successfully enrolled customers in store credit card programs helping drive store loyalty programs

• Met store sales & goals

• Recognized for effectively communicating promotions and encouraging credit card applications