Kassandra South
Crossville,TN
Summary
Highly motivated and results-oriented professional committed to excellence. Dedicated to nurturing positive client relationships, ensuring satisfaction and loyalty. Known for delivering exceptional experiences through high-quality care provision.
Overview
6
6
years of professional experience
Work History
Operations Specialist/Pre-Boarding Assistant
Kaiser Permanente via Randstad
02.2022 - 09.2024
- Complete daily audits of active candidates filling positions
- Verify licenses and certifications for hired candidates
- Pull spreadsheets to notify requesters of escalations that they've been completed
- Pull spreadsheets and emails of escalations requests to be fulfilled
- Help train incoming employees on escalations and auditing
- Work with candidates to obtain their current active licenses and certifications.
DSNP Navigator
United HealthCare
02.2021 - 02.2022
- Manage a case load of 600+ clients
- Answer inbound calls from members and assist them with health insurance questions, making appointments, locating health care providers, and providing reimbursement information
- Review compliance form for accuracy for team members
- Submit appeals, CDs, MIODs and grievances on member's behalf.
Facility Coordinator/Lead Case Manager
Upper Cumberland Human Resource Agency
07.2020 - 11.2020
- Oversee budgeting and monetary logs
- Oversee staff, hiring interviews and schedules
- Manage a case load of youth in DCS custody
- Assist DCS in finding placements for level two youth
- Answer phones, emails, and create client packets.
Career Specialist
Mid-Cumberland Human Resource Agency
10.2018 - 07.2020
- Assist clients in finding employment
- Assist clients in attending post-secondary programs
- Managed a case load of youth, adult, and dislocated workers.
Education
Post-Secondary Education -
Roane State Community College
Harriman, TNBachelor's Degree -
Tennessee Technological University
Cookeville, TNHigh School Diploma -
York Agricultural Institute
Jamestown, TN01.2014
Skills
- Quick Learner
- Exceptional Communication Skills
- Creative Problem Solver
- Proficient in Microsoft Word and Google Sheets
- Goal-Oriented
- Extremely Organized
- Self-Motivated
- Trustworthy
- Dependable
- Compassionate
Timeline
Operations Specialist/Pre-Boarding Assistant
Kaiser Permanente via Randstad
02.2022 - 09.2024
DSNP Navigator
United HealthCare
02.2021 - 02.2022
Facility Coordinator/Lead Case Manager
Upper Cumberland Human Resource Agency
07.2020 - 11.2020
Career Specialist
Mid-Cumberland Human Resource Agency
10.2018 - 07.2020
Post-Secondary Education -
Roane State Community College
Bachelor's Degree -
Tennessee Technological University
High School Diploma -
York Agricultural Institute
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