Kassandra Stevens
Copperas Cove,TX
Summary
Highly motivated employee eager to embrace new challenges. Possesses a robust work ethic, adaptability, and outstanding interpersonal abilities. Skilled in working independently and acquiring new skills swiftly. Versatile in high-pressure environments and capable of adjusting to last-minute changes. Excels under pressure and consistently receives accolades for the quality and speed of work. Committed and flexible professional with a forward-thinking approach and quick learning capacity. Strong work ethic paired with proficient communication skills. Keen to contribute to a dynamic team and advance organizational objectives. Motivated student ready to transfer academic knowledge to practical scenarios, with a keen eagerness to learn and make a difference. An effective communicator with a team-oriented mindset, prepared to offer innovative insights and a diligent work ethic to any group.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Rep.
Solix
Killeen, TX
01.2017 - Current
- Engage with customers over the phone or face-to-face to provide information on products or services, process or record orders, terminate accounts, or gather details of complaints.
- Ensure that the necessary changes have been implemented to address customer issues effectively.
- Maintain a log of customer interactions and transactions, noting the specifics of inquiries, complaints, or feedback, along with the corresponding actions taken.
- Resolve customer service or billing issues by performing tasks such as exchanging merchandise, processing refunds, or modifying bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders using computers.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Security officer
G4S
AUSTIN, TX
01.2016 - 01.2017
- Checked employees in and out of the building.
- Made badges.
- Answered phones and assisted with interviews.
- Secured building inside and out.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Operated communication systems between officers stationed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Investigated all reported incidents of theft or vandalism on premises.
- Assisted with crowd control during large events held at the facility.
- Maintained accurate logs of all security related activities.
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, and contractors. Upon arrival at the facility entrance.
- Participated in training sessions to stay up to date on current security trends and best practices.
Customer Service Rep
Tele-Performance
Killeen, TX
01.2014 - 01.2015
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders using computers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Stay at Home Mom
Austin, TX
01.2012 - 01.2014
- Prepared meals according to dietary guidelines
- Monthly budgeting based on income
- Taught basic life skills, to produce socially conscious children
- Establish and enforce rules for behavior and procedures for maintaining a household.
Cashier/Clerk
7-Eleven
Austin, TX
01.2010 - 01.2012
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Assisted customers by providing information and resolving their complaints
- Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greeted customers entering establishments.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Learned roles of other departments to provide coverage and keep store operational.
Preschool teacher
ABC Child Development Center
Austin, TX
01.2009 - 01.2010
- Organized and led activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling, and field trips.
- Taught basic skills, such as color, shape, number, and letter recognition, personal hygiene, and social skills.
- Observed and evaluated children's performance, behavior, social development, and physical health.
- Read books to entire classes or to small groups.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
- Provided guidance regarding nutrition and healthy habits during snack time.
- Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
- Facilitated group play activities that encouraged collaboration among students.
- Utilized technology such as computers and tablets in the classroom setting.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Integrated multicultural themes into instruction plans to foster respect for diversity among students.
Personal Care Assistant
Home Remedy
Austin, TX
01.2007 - 01.2009
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles, and with dressing and grooming.
- Bathe patients.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
- Educated family members about proper techniques for caring for the client at home.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Researched community resources available for additional assistance or services if needed.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
Medical Assistant
Dr Jim Davis (160-hr Externship)
Killeen, TX
01.2016
- Test patient vision.
- Analyze test data or images to inform diagnosis or treatment.
- Develop medical treatment plans.
- Fit eyeglasses, contact lenses, or other vision aids.
- New patient registration and insurance, verify insurance.
- Ordered supplies from vendors, ensuring that the practice had adequate stock at all times.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Answered phone calls from customers inquiring about services offered by the practice.
- Scheduled appointments for patients according to their needs and preferences.
- Performed administrative duties such as scheduling appointments and filing paperwork.
- Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
- Prepared invoices for services rendered and collected payments from patients.
- Ensured that all medical equipment was functioning properly before use.
- Contacted insurance companies to verify coverage information prior to treatment.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
Education
Associate of Applied Science - Criminal Justice
Central Texas College
Killeen, TX02-2026
Medical Assisting
Cybertex Institute of Technology
Killeen, TX05-2016
High School Diploma -
Westwood High School
Austin, TX05-2010
Skills
- Medical Office Management
- Medical Billing & Coding
- Medical Records & Management
- Data Entry (75WPM)
- Appointment Scheduling
- Data Collection
- Data Entry
- Paperwork Processing
- Complaint resolution
- Scheduling
- Account updating
- Professional telephone demeanor
- Microsoft Outlook
- Active Listening
- Follow-up skills
- Technical Support
- Multi-Task Management
- Researching
- Critical Thinking
- Bookkeeping & Filing
- Taking Patient Vitals
- Blood Draws
- Injections
- Patient Scheduling
- Ancillary Testing
- Patient Education
- HIPAA Knowledge
- Surveillance expert
- Schedule setting
- Report Writing
- CPR/First Aid certified
Certification
- CPR/First Aid, Cybertex Institute of Technology, 2016
- HIPAA/OSHA, Cybertex Institute of Technology, 2016
Training
Cybertex Institute of Technology, Killeen, TX, 2016
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Rep.
Solix
01.2017 - Current
Security officer
G4S
01.2016 - 01.2017
Medical Assistant
Dr Jim Davis (160-hr Externship)
01.2016
Customer Service Rep
Tele-Performance
01.2014 - 01.2015
Stay at Home Mom
01.2012 - 01.2014
Cashier/Clerk
7-Eleven
01.2010 - 01.2012
Preschool teacher
ABC Child Development Center
01.2009 - 01.2010
Personal Care Assistant
Home Remedy
01.2007 - 01.2009
Associate of Applied Science - Criminal Justice
Central Texas College
Medical Assisting
Cybertex Institute of Technology
High School Diploma -
Westwood High School
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