KASSANDRA TAFOYA
Mico,Texas
Summary
Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking customer service professional with a flexible and motivational management style.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Practioner
Self Love Beauty Spa
12.2023 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all other team members.
- Worked effectively in fast-paced environment alongside other injectors and practioners.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Leveraged social media platforms to extend the reach of campaigns, fostering greater engagement among potential customers.
General Construction Laborer
Robles Services 210
10.2022 - 11.2023
- Prepared job sites for work commencement by delivering equipment, material and heavy machinery needed to employers.
- Kept sites clean and organized to decrease accidents and increase overall productivity.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Teammate
TaskUs
04.2022 - 05.2022
- Prioritized urgent cases, ensuring prompt attention was given to mitigate potential escalations or legal issues.
- Streamlined complaint processes for increased efficiency and quicker resolution times.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Content Moderator SME
TaskUs
01.2020 - 04.2022
- Moderating content according to policy standards
- Delegated and tracked each staff member's assignments and deadlines.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
- Prevented potential legal issues by enforcing compliance with local regulations and company policies related to user-generated content.
- Edited and revised wide array of content for accuracy, clarity and consistency.
Cashier
Goodwill Industries
09.2019 - 10.2019
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Support and Services
Southwest Airlines
07.2016 - 01.2019
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
Associate
Marshalls
12.2015 - 06.2016
- Process merchandise
- Maintained store assets with effective loss prevention strategies.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Updated merchandise pricing to match new values and special promotional rates.
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Cash Office Associate
Ross Dress for Less
06.2013 - 03.2014
- Promoted from stock associate to cash office associate
- Collaborated with team members to maintain a secure work environment, implementing loss prevention measures as necessary.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
Team Lead
Six Flags Fiesta Texas
02.2012 - 10.2012
- Evaluated staff performance and provided coaching to address inefficiencies.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Clerk
Elections and Voters Registration
10.2010 - 11.2011
- Seasonal position October-November both years
- Collaborated with local party officials to ensure alignment between candidate goals and party objectives.
- Evaluated effectiveness of campaign tactics regularly through data analysis, adapting strategies as needed for continuous improvement.
- Increased voter engagement by organizing and executing regular community outreach events.
- Furnished assistance and advice to new voters on proper steps and procedures.
- Facilitated smooth election day operations by setting up, maintaining, and breaking down voting equipment and stations.
Education
Basics towards Marine Biology -
Northwest Vista College
San Antonio, TexasBasics towards Marine Biology -
Texas State Technical College
Harlingen, TexasHigh School Diploma -
Los Fresnos High School
Los Fresnos, Texas06.2011
Skills
- Troubleshooting
- Customer Service
- Active Listening
- Self-Directed
- Organizational Skills
- Business Planning
Certification
- Adult/Child/Infant CPR & First Aid & AED - December 14, 2023 - December 15, 2024
- Certified Practioner/Injector Botulinum Neurotoxin
Timeline
Certified Practioner
Self Love Beauty Spa
12.2023 - Current
General Construction Laborer
Robles Services 210
10.2022 - 11.2023
Teammate
TaskUs
04.2022 - 05.2022
Content Moderator SME
TaskUs
01.2020 - 04.2022
Cashier
Goodwill Industries
09.2019 - 10.2019
Customer Support and Services
Southwest Airlines
07.2016 - 01.2019
Associate
Marshalls
12.2015 - 06.2016
Cash Office Associate
Ross Dress for Less
06.2013 - 03.2014
Team Lead
Six Flags Fiesta Texas
02.2012 - 10.2012
Clerk
Elections and Voters Registration
10.2010 - 11.2011
Basics towards Marine Biology -
Northwest Vista College
Basics towards Marine Biology -
Texas State Technical College
High School Diploma -
Los Fresnos High School
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