Kassandra Tobin
Center
Summary
Dynamic professional with extensive experience at YMCA, excelling in customer service and billing processes. Proven ability to foster relationships and ensure compliance while managing staff schedules. Adept at problem-solving and maintaining organization in fast-paced environments, demonstrating strong communication skills and attention to detail in all interactions.
Overview
13
13
years of professional experience
Work History
Billing Specialist / Receptionist / Closing Supervisor
YMCA
Bismarck
02.2024 - Current
- Managed billing processes, including collecting payments and maintaining accurate accounts, while efficiently resolving discrepancies to support financial integrity.
- Coordinated funding approvals and compliance with state agencies, serving as primary contact for family billing inquiries to ensure clarity and satisfaction.
- Partnered with finance team to accurately process transactions and facilitate clear communication on childcare billing matters, enhancing operational flow.
- Deliver warm, professional greetings and create a welcoming environment for patrons and families across three childcare locations.
- Collaborated directly with the Program Director and teaching staff to support daily operations and ensure smooth program delivery.
- Acted as the primary point of contact for families and prospective applicants, handling inquiries and providing program information.
- Supervised closing procedures to ensure facilities were secure and ready for the next day.
Paraprofessional / Caregiver
Veridian Fiscal Solutions
Center
08.2022 - 08.2023
- Delivered one-on-one care and support for child with special needs, fostering positive communication with family to enhance care experience.
- Created safe, clean, and engaging environment while preparing meals and facilitating transportation to medical appointments, school, and special events.
- Monitored blood sugar levels daily and coordinated household tasks to effectively support family needs.
Assistant Supervisor
Small Hands Childcare
Center
12.2019 - 09.2022
- Facilitated administrative and managerial operations by maintaining staff CPR and certifications, assisting with state inspections, and ensuring regulatory compliance.
- Created and managed staff schedules while balancing employee availability and center needs.
- Built strong relationships through direct communication with students, families, and staff, ensuring a safe and positive play environment.
Paraprofessional
Extended School Services
El Cajon
10.2015 - 06.2018
- Collaborated with teachers, program directors, and the school principal to create a safe and supportive learning environment for students.
- Provided academic assistance, supervised activities, and supported in-class, recess, and lunch periods.
- Organized camps, field trips, and daily schedules while maintaining smooth transitions and adapting quickly to changes or delays.
Office Clerk
San Diego Electrical Training Center IBEW 569
San Diego
01.2013 - 08.2015
- Performed essential clerical duties including filing, scanning, photocopying, and managing front-desk operations with professionalism.
- Handled high-volume phone calls, took messages, and directed inquiries to ensure efficient communication.
- Managed bookstore inventory while preparing and distributing OSHA safety certifications, ensuring compliance and accuracy.
- Demonstrated strong organizational skills and attention to detail, contributing to smooth operations in a fast-paced office.
Education
Cuyamaca College -
Cuyamaca College
El Cajon, CA01-2010
High School Diploma -
Steele Canyon High School
El Cajon, CA01-2007
Skills
- Billing & Payment Processing
- Claims Processing
- Customer Service & Client Relations
- Microsoft Office / General Computer Proficiency
- Attention to detail
- Organization & Time Management
- Problem Solving & Adaptability
- Team Collaboration
- Strong Verbal & Written Communication
- Relationship building
References
Available upon request
Languages
English, Native
Timeline
Billing Specialist / Receptionist / Closing Supervisor
YMCA
02.2024 - Current
Paraprofessional / Caregiver
Veridian Fiscal Solutions
08.2022 - 08.2023
Assistant Supervisor
Small Hands Childcare
12.2019 - 09.2022
Paraprofessional
Extended School Services
10.2015 - 06.2018
Office Clerk
San Diego Electrical Training Center IBEW 569
01.2013 - 08.2015
Cuyamaca College -
Cuyamaca College
High School Diploma -
Steele Canyon High School