Summary
Work History
Education
Skills
Certification
Additional Information
Timeline
BusinessAnalyst
Kassandra Torres

Kassandra Torres

Easley,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Authorized to work in the US for any employer

Work History

Administrative Assistan/Receptionist

Friendly Smiles Of Greer
08.2023 - Current
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
  • Completed insurance verifications and claim forms for patient intake and processing
  • Communicated with patients to ensure quality of care and develop care plans
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.

House Mother

Stay At Home Mom
11.2021 - 08.2023

Treatment Coordinator

Paris Mountain Dental
02.2021 - 11.2021
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Communicated with patients to ensure quality of care and develop care plans.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.

Dental Assistant

Saluda Smilemaker
05.2020 - 12.2020
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Laid out dental instruments and equipment before procedures.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Educated patients on treatment procedures and post-procedure home care.
  • children prophylaxis

Front Desk/Dental Assistant

Leesville Dental Associates
08.2015 - 05.2020
  • Children prophylaxis
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Arranged documents for insurance claims.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Handled telephone and in-person requests for assistance from new and established dental practice patients.
  • Supported dynamic patient flows by setting up and breaking down rooms, cleaning surfaces and restocking supplies.
  • Educated patients about post-operative and at-home care for optimal outcomes.
  • Explained dental services and payment plans to help patients make informed decisions.
  • Laid out dental instruments and equipment before procedures.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.

Education

Some College (No Degree) - Medical Insurance Coding

Greenville Technical College
Greenville, SC
2022

Dental assistant certificate in Dentistry -

Palmetto School of Career Development
09.2014

High school diploma -

Carolina Academy High School
Greenville, SC
2012

Skills

Bilingual (English/Spanish)

Resourceful

Highly organized

Computer Knowledge

Front Office Management

Team Work

Attention to Detail

Customer Service

Multitasking and Prioritization

Knowledge of Dental Terminology

Data Entry

Medical terminology

Certification

  • Certified Dental Assistant
  • Certified Professional Coder (CPC)

Additional Information

  • Dentrix
  • Eaglesoft
  • Open Dental
  • Epic Software

Timeline

Administrative Assistan/Receptionist

Friendly Smiles Of Greer
08.2023 - Current

House Mother

Stay At Home Mom
11.2021 - 08.2023

Treatment Coordinator

Paris Mountain Dental
02.2021 - 11.2021

Dental Assistant

Saluda Smilemaker
05.2020 - 12.2020

Front Desk/Dental Assistant

Leesville Dental Associates
08.2015 - 05.2020

Some College (No Degree) - Medical Insurance Coding

Greenville Technical College

Dental assistant certificate in Dentistry -

Palmetto School of Career Development

High school diploma -

Carolina Academy High School

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Kassandra Torres