Kassandra Valencia
Tucson,Arizona
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
Poly Print, Inc.
01.2023 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Assisted management in hiring decisions by conducting interviews and evaluating candidate potential.
- Provided constructive feedback during performance evaluations aimed at promoting employee growth.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Participated in team meetings to review and stay informed about product changes and discuss potential issues.
- Cross-trained and backed up customer service manager.
- Review CSRs work orders to ensure accuracy.
- Conduct daily meeting with production leads to review schedules and discuss any issues.
Account Manager
Poly Print, Inc.
02.2020 - 01.2023
- Developed strong product knowledge to provide accurate work orders based on customer specs.
- Entered non-conformances into the system and ensured the NCRM process followed through.
- Promptly addressing concerns and providing accurate information to customers.
- Created and provided quotes to customers based on customer specs.
- Created products in the system that hold all specifications for each product.
- Managed multiple accounts simultaneously, demonstrating organizational skills and attention to detail.
Production Worker
Poly Print, Inc.
11.2019 - 02.2020
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Weighed and measured items to prevent waste and meet quality standards.
- Assembled and tested various products to meet production requirements and quality control standards.
Education
High School Diploma -
Sunnyside High School
Tucson, AZ05.2019
Skills
- Effective Communication
- Multitasking
- Customer Service
- Data Entry
- Time Management
- Product Knowledge
- Detail Oriented
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Lead
Poly Print, Inc.
01.2023 - Current
Account Manager
Poly Print, Inc.
02.2020 - 01.2023
Production Worker
Poly Print, Inc.
11.2019 - 02.2020
High School Diploma -
Sunnyside High School
Similar Profiles
Jennifer Nana Amma GyimahJennifer Nana Amma Gyimah
Certified Nurse Midwife at Usher fort Poly Clinic, Ga municipal Hospital, Amanfrom poly clinicCertified Nurse Midwife at Usher fort Poly Clinic, Ga municipal Hospital, Amanfrom poly clinic
Jim WilliamsJim Williams
Account Manager at Topline Print – Lowes PrintAccount Manager at Topline Print – Lowes Print
Molly ClarkMolly Clark
Director at Cal Poly Arts (Cal Poly University)Director at Cal Poly Arts (Cal Poly University)
JOSHUA SAENZJOSHUA SAENZ
Patient Care Technician at Tucson Medical CenterPatient Care Technician at Tucson Medical Center
Jaxon WoodworthJaxon Woodworth
Supervisor at Surf Thru Express Car WashSupervisor at Surf Thru Express Car Wash