Kassandra Vargas
Harrisonburg,VA
Summary
Proven leader and effective problem-solver, adept in first responder skills and customer service, significantly enhanced guest safety and satisfaction at Massanutten Waterpark. Skilled in CPR and leveraging strong communication for optimal team performance. Demonstrated excellence in managing emergency situations and improving operational efficiency.
Overview
2
2
years of professional experience
Work History
Aquatics Lifeguard
Massanutten Waterpark
McGaheysville Va
06.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Digital Shopper
Walmart
Harrisonburg, VA
10.2023 - 06.2024
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
High School Diploma -
Harrisonburg High School
Harrisonburg, VA2034
Firefighter 1 And 2 -
Massanutten Technical Center
Harrisonburg, VA2024
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- First Aid
- CPR and AED Training
- CPR Certified
- Water rescue techniques
- Swimming Lessons
HMO
Timeline
Digital Shopper
Walmart
10.2023 - 06.2024
Aquatics Lifeguard
Massanutten Waterpark
06.2022 - Current
High School Diploma -
Harrisonburg High School
Firefighter 1 And 2 -
Massanutten Technical Center