Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kassandra Venegas

Las Vegas,NV

Summary

Dynamic professional with a proven track record at Southern Nevada Health District, excelling in customer service and time management. Recognized for enhancing appointment scheduling efficiency, reducing wait times significantly. Adept at multitasking and fostering teamwork, with strong communication skills and a commitment to continuous improvement in fast-paced environments.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Southern Nevada Health District

Supervise
11.2004 - 12.2005
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Medical Appointment Clerk

Southern Nevada Health District
01.2005 - 08.2005
  • Managed patient scheduling, ensuring optimal appointment flow and minimizing wait times.
  • Coordinated communication between patients and healthcare providers to enhance service delivery.
  • Utilized electronic health record systems to maintain accurate patient information and appointment details.
  • Assisted in developing procedures that improved appointment confirmation rates and reduced no-show instances.
  • Trained new clerks on administrative processes, promoting best practices in patient management systems.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information throughout scheduling processes.
  • Facilitated smooth check-in processes by verifying insurance information and collecting co-payments from patients upon arrival.
  • Promoted a welcoming environment for diverse populations by offering language assistance services when necessary.
  • Handled multi-line phone system with ease, addressing each caller''s needs promptly while maintaining a courteous demeanor.
  • Managed high call volumes with professionalism, accurately directing calls to appropriate departments when required.
  • Optimized appointment availability through effective management of cancellations and rescheduling requests.
  • Increased workplace efficiency by cross-training in multiple administrative roles, providing backup support when needed.
  • Supported office operations by ordering supplies, managing inventory, and performing routine clerical tasks such as filing and data entry.
  • Maintained patient confidentiality by adhering to HIPAA regulations while handling sensitive personal information.
  • Contributed to a positive clinic atmosphere by providing exceptional customer service to both patients and colleagues.
  • Streamlined appointment scheduling process, resulting in reduced patient wait times and increased clinic efficiency.
  • Provided essential support during busy periods by assisting front desk staff with check-in and check-out processes.
  • Reduced no-show rates through diligent follow-up phone calls, leading to improved clinic utilization rates.
  • Enhanced office organization by maintaining accurate and up-to-date electronic health records for each patient.
  • Maintained up-to-date knowledge of clinic policies, insurance guidelines, and medical terminology to effectively communicate with patients and healthcare providers.
  • Improved patient satisfaction by efficiently scheduling and confirming medical appointments.
  • Demonstrated adaptability by quickly learning new software systems for appointment scheduling and record-keeping purposes.
  • Ensured timely communication with patients, facilitating appointment reminders and follow-ups as necessary.
  • Assisted healthcare providers by coordinating referrals and obtaining necessary authorizations for specialist visits.
  • Coordinated diagnostic testing appointments for patients, streamlining their overall healthcare experience.
  • Followed up with patients to reschedule missed appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Hiring Manager

N.A.L.A (Nevada.Assosation.Latin.America)
09.2004 - 11.2004
  • Developed and implemented recruitment strategies to attract diverse talent.
  • Conducted interviews and evaluated candidates to ensure alignment with organizational culture.
  • Collaborated with department heads to identify staffing needs and job requirements.
  • Streamlined onboarding processes, enhancing new hire integration experience.
  • Provided training on hiring practices and diversity initiatives to staff members.
  • Analyzed hiring trends and generated reports to inform strategic decision-making.
  • Fostered relationships with community organizations to enhance outreach efforts for recruitment.
  • Improved onboarding experience for new hires, creating a comprehensive orientation program.
  • Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
  • Negotiated salary packages and benefits offerings for newly hired employees, ensuring competitive compensation structures across all departments.
  • Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

Reseptionest

N.A.L.A (Nevada.Assosation.Latin.America)
04.2002 - 07.2003
  • Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
  • Handled multi-line phone system, ensuring prompt and professional communication with clients and stakeholders.
  • Coordinated scheduling for meetings and appointments, optimizing time management for staff and executives.
  • Maintained accurate records of visitor logs and appointment schedules, enhancing organizational efficiency.
  • Provided administrative support by preparing correspondence and documents for internal communications.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.

Front Desk Receptionist

Southern Nevada Health District
07.2002 - 09.2002
  • Greeted and assisted visitors, ensuring a welcoming environment and seamless check-in process.
  • Managed multi-line phone system, directing calls efficiently to appropriate departments.
  • Scheduled appointments and maintained calendars for staff, optimizing daily operations.
  • Handled incoming and outgoing correspondence, prioritizing urgent communications effectively.
  • Maintained organized front desk area, contributing to improved workplace efficiency and professionalism.
  • Assisted in training new reception staff, sharing best practices for customer service excellence.
  • Utilized office management software to streamline administrative tasks and enhance workflow efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Customer Service Cashier

Del Taco
09.1998 - 10.1998
  • Assisted customers with menu selections, enhancing overall dining experience.
  • Maintained cleanliness and organization of work area to ensure safety standards.
  • Handled cash and credit transactions accurately, minimizing discrepancies.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Educated customers on promotions and loyalty programs effectively.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.

Education

Medical Assitant

Heritage Collage
Las Vegas, NV
06-2003

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Appointment Clerk

Southern Nevada Health District
01.2005 - 08.2005

Southern Nevada Health District

Supervise
11.2004 - 12.2005

Hiring Manager

N.A.L.A (Nevada.Assosation.Latin.America)
09.2004 - 11.2004

Front Desk Receptionist

Southern Nevada Health District
07.2002 - 09.2002

Reseptionest

N.A.L.A (Nevada.Assosation.Latin.America)
04.2002 - 07.2003

Customer Service Cashier

Del Taco
09.1998 - 10.1998

Medical Assitant

Heritage Collage

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Kassandra Venegas