Summary
Overview
Work History
Education
Skills
Timeline
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Kassandra Wallace

Baxter,TN

Summary

Detail-oriented professional with experience in developing financial models and reports. Offers great budgeting, forecasting and cost analysis skills.

Overview

18
18
years of professional experience

Work History

Store Manager

Carters/OshKosh
10.2018 - 11.2023
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assisted in the preparation of monthly financial statements, contributing to a more organized system.
  • Developed forecasting models to assist in strategic planning and decision-making processes.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Store Manager

The Children's Place
10.2010 - 10.2018
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.3
  • Submitted orders for new inventory.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Sales Associate

Dollar General Store
05.2008 - 09.2009
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Sales Associate

Shoprite
11.2005 - 09.2006
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

High School Diploma -

Gordonsville High School
Gordonsville, TN

Skills

  • Expense Reporting
  • Meeting Planning
  • Filing
  • Scheduling
  • Documentation and Reporting
  • Microsoft Excel
  • Microsoft Word
  • Outlook
  • Powerpoint
  • Employee Timesheet Processing
  • Customer and Client Relations
  • Recruiting
  • Documentation and Recordkeeping
  • Attendance Record Management
  • Marketing and Promotions
  • Scheduling and Calendar Management
  • Budget Administration
  • Project Management
  • Supply Ordering
  • Payroll Management

Timeline

Store Manager

Carters/OshKosh
10.2018 - 11.2023

Store Manager

The Children's Place
10.2010 - 10.2018

Sales Associate

Dollar General Store
05.2008 - 09.2009

Sales Associate

Shoprite
11.2005 - 09.2006

High School Diploma -

Gordonsville High School

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Kassandra Wallace