Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

KASSANDRA WALSH

Huntersville,NC

Summary

Approaches each day and unique challenges with enthusiasm, patience and humor. High-energy Senior Programmer adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Programmer

Northern Regional Recreational Center
Cornelius, NC
03.2023 - Current
  • Applied Learning: Assimilating and applying new job-related information in a timely manner
  • Building Trust: Interacting with team members and the public in a way that instills confidence in one’s intentions and those of the facility
  • Communication: Clearly conveying information and ideas through a variety of media to the members, and potential members of the facility that engages current members, and potential new members
  • Developed innovative new programs to bring in new members and engage current members, especially underserved markets
  • Helped with scheduling of lifeguards
  • Planned 9 weeks of summer camp programming with new and exciting field trips every week
  • Responsible for keeping track of cleaning supplies and uniform inventory.
  • Discussed issues with team members to provide resolution and apply best practices
  • Assessed costs and risks associated with developing new programs
  • Developed Aquatics Programming plans identifying key issues, approaches and performance metrics
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions
  • Assisted in preparing recreational materials and supplies for each activity
  • Collaborated with other recreation staff in developing new recreational activities
  • Monitored participation in recreational activities to provide assistance to participants
  • Kept pool and games equipment and facilities organized and maintained
  • Developed and monitored safety policies and procedures to facilitate safety of participants
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival
  • Factored-in abilities, needs and interests of participants in development of events and programs
  • Transported and escorted program participants to and from activities and on field trips
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living
  • Ordered and maintained all recreational equipment
  • Trained staff members on conducting events and following safety procedures
  • Liaised with community organizations to promote recreational activities
  • Assisted in recruitment and hiring of new recreation staff

Recreational Assistant

Northern Region Recreational Center
Cornelius, NC
11.2022 - 03.2023
  • Assisted in coordination and organization of child watch program activities
  • Promoted safe, healthy learning environment
  • Helped develop exciting and educational programs for preschool age children
  • Increased number of clients by word of mouth and on the job performance skills
  • Increased growth to the programs by over 70% in my short tenure
  • Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement
  • Performed light custodial duties to provide clean and inviting facilities
  • Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers
  • Inspected and cleaned toys, tables, manipulatives, and playground equipment and supplies to maintain operational standards
  • Responded to public inquiries to provide information about programs and facilities
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities
  • Discussed safety and maintenance concerns with supervisor for remediation
  • Assisted in preparing recreational materials and supplies for each activity
  • Collaborated with other recreation staff in developing new recreational activities
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival

Private Swim Instructor

Self-employeed
01.2010 - 09.2021
  • Collaborated with clients to create individualized swimmer programs
  • Made individual programs to fit client's needs
  • Kept track of progress
  • Set and achieved goals for clients and myself
  • Programmed activities and lessons plans to help clients achieve success
  • Managed over 30 clients
  • Taught students pool and water safety guidelines
  • Taught daily swim instruction to students varying in ages and skill levels
  • Provided positive reinforcement and motivation to increase student confidence and performance
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students
  • Adapted teaching techniques to different learning styles
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
  • Implemented proper safety protocols and emergency response plans
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded
  • Developed and implemented lesson plans based on individual student needs
  • Maintained control and safety of class and kept children in flotation always within arm's reach
  • Took notes strengths and weaknesses of each child in class to track progress
  • Prepared equipment before each class class and stored items promptly after classes
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions
  • Assisted with coordinating and running special events and competitions
  • Motivated participants through one-on-one instruction and positive feedback
  • Demonstrated proper form and technique to prevent injury
  • Provided emergency first aid and CPR as needed
  • Encouraged participants to stay motivated and reach fitness goals
  • Adapted classes to meet needs of participants with varying fitness levels
  • Implemented new and creative exercise routines to keep participants motivated
  • Set up and broke down equipment before and after classes
  • Promoted safe and inclusive environment for club clients and members
  • Assisted with marketing and promoting of classes and services
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels

Private Nanny

Antonis Family
Huntersville, NC
01.2017 - 03.2021
  • Developed in-home childcare and homeschool programs based on child's developmental needs
  • Maintained clear and consistent communication utilizing standardized daily logs and routine performance reporting
  • Established relationship with caregivers to collaborate and adapt individual programs
  • Planned and coordinated supplemental enrichment activities
  • Provided safe and caring environment
  • Managed multiple family schedules per day
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Excellent communication skills, both verbal and written
  • Passionate about learning and committed to continual improvement
  • Strengthened communication skills through regular interactions with family
  • Proved successful working within tight deadlines and a fast-paced environment
  • Organized and detail-oriented with a strong work ethic
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Paid attention to detail while completing assignments
  • Developed and maintained courteous and effective working relationships
  • Cultivated interpersonal skills by building positive relationships with other nannies and caregivers

Lead Teacher

The Goddard School
Huntersville, NC
06.2016 - 11.2016
  • Coordinated daily classroom operations and caring of infant to toddler aged children
  • Executed planned curriculum
  • Planned and implemented different daily activities to enhance overall development and growth of every student
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth
  • Conferred with parents about student progress to boost family involvement and enhance student support
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula
  • Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques
  • Worked one-on-one with students and student teachers to increase overall classroom success
  • Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners
  • Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions
  • Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues
  • Increased student involvement in program offerings through strategic redesign of program processes and methods

Private Nanny

Huntersville, NC
01.2013 - 06.2016
  • Professional care to families of 5 with 3 young children
  • Created educational in-home learning activities and planned outings to support physical, cultural and social development
  • Assisted in household activities
  • Prepared healthy, age-appropriate snacks and meals
  • Monitored schedules to maintain sleeping, eating, and school schedules for children
  • Built positive and nurturing environments to support child social and emotional growth
  • Organized and cleaned home after activities by picking up toys and straightening up play room
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
  • Played games, worked on puzzles, and read books to young children
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
  • Led indoor and outdoor activities to entertain and occupy children
  • Taught children everyday skills and language
  • Facilitated relationships with children and parents by developing caring and structured home environments
  • Organized different types of activities to enhance physical and intellectual development
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships
  • Assisted children with homework assignments and special projects across different subjects
  • Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe
  • Assisted with light housekeeping duties as well as running errands
  • Taught children basic life skills, manners and personal hygiene
  • Engaged with children on individual basis to build positive relationships
  • Monitored children's play activities to verify safety
  • Transported children to and from activities using personal or family vehicle
  • Transported children to and from school, medical appointments and extra-curricular activities
  • Worked with parents to develop and implement discipline programs to promote positive behavior
  • Provided developmentally appropriate activities for children
  • Developed games and activities using arts and crafts to support learning and verbal skills
  • Established and maintained safe play environment for children
  • Promoted language development skills through reading and storytelling
  • Organized activities that enhanced children's physical, emotional and social well-being
  • Helped children complete homework assignments and school projects
  • Encouraged children to be understanding and patient with others
  • Coordinated playdates and outings to meet children's physical and social needs
  • Supervised children engaged in physical activity, learning and social skills with peers
  • Supervised children on playground to help develop physical and social skills
  • Identified warning signs of emotional and developmental problems in children
  • Stayed current on toy and child-related recalls and safety warnings

Early Education Tutor

01.2010 - 01.2016
  • Composed engaging lesson plans to meet scholar's educational goals
  • Kept constant communication between parents and teachers to keep students on track
  • Created fun program ideas to get clients interested in learning and having fun
  • Kept detailed records of student progress and attendance
  • Assessed reading comprehension and vocabulary of students
  • Encouraged students to find things to read individually to increase reading interest
  • Worked with teachers to design lesson plans in accordance with curriculums
  • Assigned homework to increase spelling, vocabulary and reading abilities
  • Motivated students with accurate feedback and positive reinforcement
  • Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help
  • Developed methods to motivate and engage students in learning
  • Assessed student learning needs and provided relevant instruction to close knowledge gaps
  • Supported students in development of critical thinking skills and perseverance to persist with challenging tasks
  • Mentored and coached students with focus on developing independence and self-confidence

Data Analyst

The Accurate Group
Charlotte, NC
06.2011 - 12.2012
  • Analyzed accuracy and quality of order management system utilizing Excel
  • Nominated to train and mentor new employees
  • Developed proficient skills in Microsoft Office suite
  • Identified, analyzed and interpreted trends or patterns in complex data sets
  • Utilized data visualization tools to effectively communicate business insights
  • Participated in requirements meetings to understand business needs
  • Used statistical methods to analyze data and generate useful business reports
  • Upheld security and confidentiality of documents and data within area of responsibility
  • Extracted and interpreted data patterns to translate findings into actionable outcomes
  • Documented effective and replicable methods for extracting data and organizing data sources

Education

Bachelor of Arts - Psychology

State University of New York At Potsdam
Potsdam, NY
05.2005

Associate of Arts - Child Development

State University of New York At Canton
05.2003

Skills

  • * Senior Programmer for Aquatics department
  • * Applied Learning: Assimilating and applying new job-related information in a timely manner
  • * Building Trust: Interacting with team members and the public in a way that instills confidence in one’s intentions and those of the facility
  • * Communication: Clearly conveying information and ideas through a variety of media to the members, and potential members of the facility that engages current members, and potential new members
  • * Developed innovative new programs to bring in new members and engage current members, especially underserved markets
  • * Helped with scheduling of lifeguards
  • * Planned 9 weeks of summer camp programming with new and exciting field trips every week
  • * Responsible for keeping track of cleaning supplies and uniform inventory

Certification

  • Active Net
  • Seasoned professional
  • Team player
  • Certified Lifeguard
  • Certified Silver Sneakers Instructor, Star Guard Elite Lifeguarding Silver Sneakers Foundations Silver Sneakers Splash CPR/First Aid Starfish Aquatics Swim Instructor

Timeline

Senior Programmer

Northern Regional Recreational Center
03.2023 - Current

Recreational Assistant

Northern Region Recreational Center
11.2022 - 03.2023

Private Nanny

Antonis Family
01.2017 - 03.2021

Lead Teacher

The Goddard School
06.2016 - 11.2016

Private Nanny

01.2013 - 06.2016

Data Analyst

The Accurate Group
06.2011 - 12.2012

Private Swim Instructor

Self-employeed
01.2010 - 09.2021

Early Education Tutor

01.2010 - 01.2016

Bachelor of Arts - Psychology

State University of New York At Potsdam

Associate of Arts - Child Development

State University of New York At Canton
KASSANDRA WALSH