Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kassandra Weeks

Seattle,WA

Summary

Passionate and hardworking professional with over 6+ years providing exceptional customer service and team leadership in retail and hospitality environments. Skilled in time management, scheduling, and creating lasting connections with members of the community. With a keen eye for detail and a passion for collaboration, I am eager to contribute to a mission-driven organization and thrive in a dynamic, customer-focused environment.

Overview

9
9
years of professional experience

Work History

Admissions Attendant

Woodland Park Zoo
05.2025 - Current
  • Performed day-to-day operations such as selling general admission, operating point of sale terminals, maintaining a cash drawer, and assisting guests with questions and complaints
  • Provided a friendly and welcoming presence while assisting with will-call, crowd control and ticket checks for various zoo concerts and events

Bookstore Manager

Oxford Exchange
11.2019 - 03.2025
  • Led a team of over 15, overseeing hiring, training, and scheduling while fostering a positive work environment
  • Maintained optimal inventory levels, conducting regular assessments and placing timely orders
  • Led the transition to a new POS system and oversaw eCommerce operations for two stores
  • Monthly curation and facilitation of both virtual and in-person book clubs
  • Coordinated author events and related programming to boost customer engagement and satisfaction

Sales Associate/Arts and Crafts Presentor

Lakeshore Learning Store
05.2016 - 11.2019
  • Responsible for setup and implementation of weekly youth arts and crafts sessions
  • Built unique and lasting relationships with customers through excellent guest service
  • Received multiple awards and incentives for service and increased craft attendance

Education

Bachelor of Science - Marine Science-Biology

The University of Tampa
Tampa, FL
05-2019

Skills

  • Teamwork and Collaboration
  • Strong Organization
  • Time Management
  • Customer Service
  • Problem Solving
  • Microsoft Office
  • Scheduling
  • Data Entry
  • Adaptability

Languages

English
German

Timeline

Admissions Attendant

Woodland Park Zoo
05.2025 - Current

Bookstore Manager

Oxford Exchange
11.2019 - 03.2025

Sales Associate/Arts and Crafts Presentor

Lakeshore Learning Store
05.2016 - 11.2019

Bachelor of Science - Marine Science-Biology

The University of Tampa

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