Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kassandra Yang

Kassandra Yang

Brooklyn Center,MN

Summary

Dedicated to ensuring customer satisfaction through exceptional service and unmatched support. Adept at utilizing customer service best practices to address needs effectively. Collaborative leader who partners with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

CSR

Family Dollar
08.2024 - Current

Ensured exceptional service quality.

Streamlined transaction operations and ensured efficient cash register management.

Managed store aesthetics and maintained adequate stock.

- Resolved customer complaints and issues

Engaged in teamwork to achieve common goals.

  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Cafeteria

Eau Claire Academy
04.2019 - 05.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.

Education

Minnesota Connections Academy
Minnesota City, MN

Skills

  • Customer focus
  • Complaint handling
  • CRM software
  • Active listening
  • Payment processing
  • Prioritization

Timeline

CSR

Family Dollar
08.2024 - Current

Cafeteria

Eau Claire Academy
04.2019 - 05.2021

Minnesota Connections Academy
Kassandra Yang