Kassandra Zambrano
Mercedes,United States
Summary
Experienced Sales Account Executive with 4+ years in inside sales, client support, and administrative assistance. Skilled in managing full sales cycles, coordinating demos, handling outbound communications, and supporting executive-level operations. Strong interpersonal and organizational skills, excelling in multitasking in fast-paced remote environments. Proven track record of exceeding KPIs, delivering exceptional client experiences, and maintaining meticulous administrative accuracy. Sales Development Associate proficient in identifying and nurturing potential clients, generating leads, building customer relationships, and contributing to sales growth through strategic planning and communication.
Overview
7
7
years of professional experience
Work History
Sales Account Executive
Anywhereworks
08.2024 - 05.2025
- Managed full sales cycle from prospecting to closing deals for live answering services
- Conducted personalized sales consultations and scheduled follow-up demos
- Handled outbound calls, follow-ups, and appointment confirmations
- Monitored sales metrics: talk time, call volume, close rate
- Maintained accurate CRM records and ensured smooth onboarding
- Consistently exceeded sales goals and earned performance-based commissions
- Managed sales cycle to maintain solid customer base.
- Negotiated pricing, contracts, and terms with key clients.
- Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
- Expanded company presence within the market by attending trade shows, conferences, and networking events.
- Help sales team in achieving quarterly goals by providing coaching, training, and support as required.
- Trained, coached, and mentored new sales associates for maximum performance.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sales Development Associate
Anywhereworks
08.2021 - 08.2024
- Supported Account Executives in pipeline management and outreach strategy
- Scheduled sales meetings, conducted outbound calls, and managed inbound inquiries
- Helped with lead qualification, CRM tracking, and sales administration
- Ensured accurate data entry and follow-up task organization
- Improved pipeline visibility by maintaining accurate records of all activities related to prospects.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Exceeded quarterly sales targets consistently by employing strategic selling techniques and effective time management skills.
- Mentored junior team members, fostering a supportive work environment conducive to growth and development.
- Provided exceptional customer service, leading to a high rate of repeat business.
- Participated in industry events and conferences to expand professional network and stay current on market developments.
- Developed strong client relationships through regular communication and attentive followups.
- Generated high-quality leads through targeted email marketing campaigns.
- Streamlined sales processes, resulting in increased efficiency and productivity.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Client Experience Associate
Anywhereworks
08.2020 - 08.2021
- Provided customer service across multiple brands via phone and chat
- Handled appointments, scheduling, and information documentation
- Supported team operations and maintained service consistency
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Development Project Associate
Anywhereworks
01.2020 - 04.2021
- Managed overflow lead handling and initiated prospect engagement
- Conducted discovery calls and contributed feedback to improve conversion workflows
- Reported regularly to managers.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Sales Associate
Ticketmaster
01.2020 - 05.2020
- Processed online ticket purchases and resolved customer service issues
- Maintained accuracy in handling financial transactions and receipts
Sales Specialist
Dillard’s – James Avery Section
08.2018 - 12.2019
- Delivered exceptional customer service in a retail environment
- Maintained client database and hosted promotional in-store events
- Consistently exceeded sales goals and quotas
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and mention upcoming items.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Contributed to event marketing, sales and brand promotion.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
Education
Some College Coursework -
University of Rio Grande Valley
Edinburg, TX01.2018
High School Diploma - undefined
La Feria High School
La Feria, TX01.2014
Skills
- Sales & Client Engagement
- Consultative Selling & Closing Strategies
- Product Demos & Appointment Setting
- Lead Generation & Qualification
- Outbound Calling & Cold Outreach
- Sales Metrics Tracking (Talk Time, Calls, Conversions)
- Commission-Based Sales Strategy
- Administrative & Support
- Calendar Management & Scheduling
- Document Preparation & File Organization
- Executive Assistant Tasks
- Email & Task Management
- Microsoft Office / Google Workspace
- Detail-Oriented Data Entry
- Professional Strengths
- Communication & Active Listening
- Problem Solving & Adaptability
- Team Collaboration & Initiative
- Time Management & Task Prioritization
- Remote Work Efficiency
- Cold calling
- Performance tracking
- Cross-selling strategies
- Customer relationship building
- Strategic thinking
- Relationship development
- Lead qualification
- Leads prospecting
- Metrics monitoring
- Outbound sales management
- Sales team collaboration
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Cash handling
- Customer engagement
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Sales presentations
- Product knowledge
- Interpersonal skills
- Sales process
- Goal setting
- Professionalism
- Sales strategy
- Opening and closing procedures
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Sales reporting
- Customer retention
- Sales training
- Networking skills
- Processing payments
- Professional demeanor
- Problem-solving aptitude
- Sales techniques
- Revenue growth
- Account management
- Direct sales
- Point of sale operation
- Brand representation
- Lead generation
- Full-cycle sales process
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales Account Executive
Anywhereworks
08.2024 - 05.2025
Sales Development Associate
Anywhereworks
08.2021 - 08.2024
Client Experience Associate
Anywhereworks
08.2020 - 08.2021
Sales Development Project Associate
Anywhereworks
01.2020 - 04.2021
Sales Associate
Ticketmaster
01.2020 - 05.2020
Sales Specialist
Dillard’s – James Avery Section
08.2018 - 12.2019
High School Diploma - undefined
La Feria High School
Some College Coursework -
University of Rio Grande Valley
Similar Profiles
Hannah GomezHannah Gomez
Recruiter at AnyWhereWorksRecruiter at AnyWhereWorks
VICTORIA BOURKEVICTORIA BOURKE
People and Culture Coordinator at AnywhereWorksPeople and Culture Coordinator at AnywhereWorks
Cassandra YoungCassandra Young
Client Experience Associate at AnywhereWorksClient Experience Associate at AnywhereWorks
Summer VentoSummer Vento
Genetic Testing Specialist at Advanced Molecular DiagnosticsGenetic Testing Specialist at Advanced Molecular Diagnostics
LILIAN SANGLILIAN SANG
CMA at Centurion GroupCMA at Centurion Group