Kassandra L. Mendoza
Yakima,WA
Summary
Professional with a strong background in customer interactions and highly skilled in communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting organizational goals.
Overview
9
9
years of professional experience
Work History
MAC Artist
MAC Cosmetics-Macy's
01.2023 - 08.2024
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Contributed to creative process through original ideas and inspiration.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
Makeup Artist
Blossom & Beauty
04.2018 - 11.2023
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Scheduled onsite and offsite makeup appointments for clientele.
Debt Collection Specialist
Convergent Outsourcing
08.2017 - 01.2021
- Maintained accurate and up-to-date records in collection management systems, ensuring efficient tracking and reporting of account statuses.
- Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
- Evaluated debtor financial situations, offering customized payment plans based on individual circumstances, ultimately improving repayment rates.
- Collaborated with cross-functional teams to develop comprehensive solutions addressing complex account issues that led to successful recoveries.
- Mitigated potential legal issues by ensuring strict adherence to federal and state regulations governing debt collections.
Front Desk Receptionist
Bud Clary Chevrolet
12.2015 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Greeter
Steve Hahn's Volkswagen
06.2015 - 11.2016
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
Education
Makeup And Hair Artistry -
Salon Maison
Bellevue, WA2018
Nursing Program
YV-Tech
Yakima, WA05.2012
High School Diploma -
Selah High School
Selah, WA06.2011
Skills
- Clear Verbal and Written Skills
- Credit and cash payments
- Accurate Registration Management
- Sales expertise
- Automated telephone systems
- Problem-solving abilities
- Multitasking
- Customer Satisfaction
Languages
Spanish
Full Professional
Timeline
MAC Artist
MAC Cosmetics-Macy's
01.2023 - 08.2024
Makeup Artist
Blossom & Beauty
04.2018 - 11.2023
Debt Collection Specialist
Convergent Outsourcing
08.2017 - 01.2021
Front Desk Receptionist
Bud Clary Chevrolet
12.2015 - 01.2019
Greeter
Steve Hahn's Volkswagen
06.2015 - 11.2016
High School Diploma -
Selah High School
Makeup And Hair Artistry -
Salon Maison
Nursing Program
YV-Tech
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