Kassandra Yamileth Cordero Torres
Reedsburg,WI
Summary
I consider my self a team leader. I'm very knowledgeable when it comes to the hospitably industry. Expert in solving range of daily issues with efficient and professional attitude. I adapt easily to changing demands and learn new information quickly. I can work effectively in a fast paced environment. Proud of my experience and information learned in my 11 years of working. I enjoy gaining new knowledge. Working and learning new experiences.
Overview
9
9
years of professional experience
Work History
Front Desk Manager
Sleep Inn & Suites
2023.07 - Current
- Attended staff meetings and brought issues to attention of upper management.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Managed team schedules.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Mentored and trained new hires.
Front Desk Supervisor
Kalahari Resorts & Conventions
2021.01 - 2023.07
- Resolved guest complaints by addressing issues with rooms promptly.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Monitored front areas so that questions could be promptly addressed.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
Hotel Manager
Motel 6
2018.08 - 2020.02
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Material Handler
LLC Communications (RR Donnelley)
2016.12 - 2018.08
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
- Maintained clean, orderly work environment free of hazards.
Front End Retail Cashier
Menards
2015.02 - 2016.12
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with guest returns and exchanging items.
- Documented proper paper work for rental equipment.
- Handled cash, credit, and check transactions accurately, contributing to balanced cash drawers consistently.
Education
High School Diploma -
Sauk Prairie High School
Prairie Du Sac, WI2015
Skills
- Hospitality Management
- Costumer Service Skills
- Training and mentoring
- Problem-solving skills.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Timeline
Front Desk Manager
Sleep Inn & Suites
2023.07 - Current
Front Desk Supervisor
Kalahari Resorts & Conventions
2021.01 - 2023.07
Hotel Manager
Motel 6
2018.08 - 2020.02
Material Handler
LLC Communications (RR Donnelley)
2016.12 - 2018.08
Front End Retail Cashier
Menards
2015.02 - 2016.12
High School Diploma -
Sauk Prairie High School
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