Kassaundra McDowell
Elkton,MD
Summary
Dedicated Long Term Special Education Subsitute successful in long-term classroom management on behalf of teachers absent for extended periods. Decisive leader and analytical problem solver dedicated to helping students develop to full potential. Talent for utilizing diverse educational techniques. Hardworking Substitute Teacher with skills to step into any classroom environment and support student needs with excellent discussion management, lecturing and mentoring abilities. Knowledgeable about special intervention plans, recordkeeping requirements and strategies for maintaining classroom discipline.
Overview
16
16
years of professional experience
Work History
Long-Term Substitute Teacher
Cecil County Public Schools
Elkton, MD
09.2022 - Current
- Created and implemented compliant IEPs, progress reports and state-specific special education documentation.
- Collaborated with other educators and professionals to design instructional plans.
- Teamed with general education teachers to plan and implement curriculum, state and district-wide assessments.
- Evaluated student needs to provide helpful resources and support.
- Provided instruction in academic, communication, and social skills to special education students.
- Adapted curriculum materials as needed to meet individualized student needs.
- Managed up to 28 children in a classroom.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Attended parent-teacher conferences to discuss student progress.
- Implemented behavior management systems that promote positive behaviors.
- Explained assignments and relayed information from lead teacher.
- Maintained classroom order and enforced school and class rules.
- Provided instruction to students in the absence of a full-time teacher.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Organized classroom activities, games and tasks to enhance interactive learning experience.
- Took attendance and maintained attendance records during period as substitute.
- Provided notes and reports on school day activities to primary teacher.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Small Business Owner
Crochet Love by Kass
Elkton, MD
01.2012 - 11.2022
- Exceeded customer satisfaction by finding creative solutions to problems.
- Documented account activities and generated sales reports.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered products to customer locations on time.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Tracked sales data in order to identify areas where improvements could be made.
- Utilized online programs and marketplaces to promote and sell crafts, products, and art materials.
- Maintained neat and clean tools, machinery and work areas.
- Computed labor and materials expenses to correctly estimate work costs for customers.
- Managed inventory levels of raw materials and finished goods in order to meet customer demand.
- Created custom pieces based on customer requests using a variety of techniques such as beading, crochet, knitting and sewing.
- Maintained up-to-date records of materials used for each project.
- Developed unique craft ideas for customers to choose from based on their individual preferences.
- Assisted with the setup of craft shows and displays for potential customers.
- Participated in local craft fairs and events to promote the business's products.
- Organized craft supplies such as fabric, yarns, beads and tools in an efficient manner.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained schedule to meet deadlines.
Medical Assistant/Receptionist
Foot Center of Bel Air
Bel Air, MD
09.2009 - 06.2011
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Ordered and maintained supply inventory for medical office.
- Protected patients by observing strict HIPAA guidelines.
- Compiled and coded patient information or data in appropriate computer system.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Informed patients of financial responsibilities prior to rendering services.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Straightened up waiting room to maintain neat and organized space.
- Processed payments and updated accounts to reflect balance changes.
- Cleaned and maintained medical equipment following procedures and standards.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Registered new patients into practice management software program accurately entering demographic information.
Medical Receptionist
Christiana Care Health System
Elkton, MD
12.2007 - 06.2009
- Processed patient payments and scanned identification and insurance cards.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Protected patients by observing strict HIPAA guidelines.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled and confirmed patient appointments and consultations.
- Processed referrals for specialist care when requested by physicians or patients.
- Interviewed patients to complete case histories and intake forms.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Communicated with patients with compassion while keeping medical information private.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Verified insurance coverage for appointments and collected co-payments as required.
- Compiled physical and digital documents, charts and reports.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Keystone National High School
Pennsylvania06-2007
Skills
- Behavior Modeling
- Activity Planning
- Lesson Planning
- Lesson Plan Implementation
- IEP Understanding
- Classroom Organization
- Business Growth and Retention
- Reporting and Documentation
- Payment Collection
- Inventory Management
- Patient Scheduling
- Data Entry
- Patient Flow Management
- Compassionate
- Electronic Medical Records
- Medical Records Management
- Customer Service
Affiliations
Mother to four Children.
Timeline
Long-Term Substitute Teacher
Cecil County Public Schools
09.2022 - Current
Small Business Owner
Crochet Love by Kass
01.2012 - 11.2022
Medical Assistant/Receptionist
Foot Center of Bel Air
09.2009 - 06.2011
Medical Receptionist
Christiana Care Health System
12.2007 - 06.2009
High School Diploma -
Keystone National High School