Kassech Foster
patients Service Director
Chicago,IL
Summary
Accomplished Patient Operation Director with a proven track record at Aramark Healthcare, enhancing operational efficiency and patient satisfaction through strategic planning and cross-functional team leadership. Expert in regulatory compliance and food safety, I've significantly improved service quality, leveraging strong verbal communication to foster client relations and staff development. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
28
28
years of professional experience
Work History
Patient Operation Director
Aramark Healthcare
Chicago, IL
02.2023 - Current
- Company Overview: University of Chicago Medical Center
- Directed multi-campus health system operations, overseeing a large staff.
- Ensured patient-centered care, safety protocols, and regulatory compliance across facilities.
- Coordinated with key directors to align patient-centered care strategies.
- Processed payroll and conducted performance evaluations, fostering employee growth.
- Strengthened client relationships through industry knowledge and professional networks.
- Streamlined kitchen operations, optimizing meal preparation, and delivery for large-scale events.
- Implemented efficiency measures, reducing waste, and improving service quality.
- Maintained rigorous cleanliness standards, ensuring full compliance with health regulations.
- Led a diverse team of employees, optimizing daily operations through strategic task delegation and workload management.
- Boost patient satisfaction through innovative menu, and presentation improvements.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Implemented successful business strategies to increase revenue and target new markets.
- Developed and implemented operational policies and procedures to maximize efficiency.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Food Service Manager
Resurrections Saint Joseph Hospital
Chicago, IL
12.2000 - 11.2013
- Oversaw food preparation and monitored safety protocols.
- Coordinated daily operations such as meal planning, housekeeping schedules, maintenance tasks, and ensuring a safe and comfortable environment for residents at all times.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Assisted staff by serving food and beverages or bussing tables.
- Met prospective customers through networking to increase local business and venue clientele.
- Negotiated contracts with vendors for competitive pricing on services and products.
Director of Food and Nutrition Services
Resurrection Nursing Home
Niles, IL
06.1997 - 11.2000
- Company Overview: Saint Andrew Life Center.
- Implemented innovative programs for resident engagement and enrichment through recreational activities, and social events.
- Revitalized menu options and presentation techniques, enhancing dining experiences for residents.
- Collaborated with healthcare professionals to design nutritious, diverse me
- Provided nutritional counseling to customers as needed based on their individual dietary needs or restrictions.
- Monitored nutrition trends in order to develop innovative programs that meet residents needs.
- Implemented effective quality control measures, boosting resident satisfaction.
- Enforced stringent infection control policies, significantly reducing healthcare-associated infection risk.
Assistant Director
Compass Group Management
- Company Overview: Morrison Healthcare, John H.
- Stroger Hospital.
- Led food service operations, optimizing inventory management, and streamlining processes to enhance customer satisfaction and operational efficiency.
- Analyzed food production metrics and costs, optimizing inventory management to improve operational efficiency and customer satisfaction.
- Organized daily operations of the cafeteria or other food service areas. Cash handling deposit.
- Performed regular inspections to ensure sanitation standards are met throughout the facility.
- Inspected preparation area regularly to ensure proper hygiene protocols were followed.
Education
NUTRITION -
William Rainey Harper College
Palatine, ILASSOCIATE OF ARTS - FIBER, TEXTILES, AND WEAVING ARTS
Fredericka Wetterhoff Textiles College
FinlandHIGH SCHOOL DIPLOMA -
Menelik II Comprehensive Senior Secondary School
Addis Ababa, EthiopiaSkills
- Strategic Planning
- Operations Management
- Cross-functional team leadership
- Process improvement
- Time management
- Staff development
- Regulatory compliance
- Food safety
- Fundraising events
- Verbal and written communication
- Team management
- Contract and vendor management
- Client relations
Phone - Number
7737064273
Affiliations
- I am the first Ethiopian female to receive a scholarship to Finland in 1980 for four years college in Textiles and Designs were I graduated.
- From 2015 till presently I have been teaching kids with Autism and helping family's health care reform and understand and educate families with teaming with Ethiopian Churches every Sundays.this is something Iam passionate about.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteAccomplishments
- Supervised team of hunder seventy five staff members.
- Supervised team of twelve management staff members.
- Five years experienced working in union environments.
- In creased patient satisfaction from a single number to 66%.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Allergen Awareness Training Certificate – State-specific programs or ANSI-accredited providers.
- My Dinning Software.
- Camp Nutrition Software.
- Emergency Management Institute FEMA
- First AID CPR and AED Training.
Timeline
Patient Operation Director
Aramark Healthcare
02.2023 - Current
Food Service Manager
Resurrections Saint Joseph Hospital
12.2000 - 11.2013
Director of Food and Nutrition Services
Resurrection Nursing Home
06.1997 - 11.2000
Assistant Director
Compass Group Management
NUTRITION -
William Rainey Harper College
ASSOCIATE OF ARTS - FIBER, TEXTILES, AND WEAVING ARTS
Fredericka Wetterhoff Textiles College
HIGH SCHOOL DIPLOMA -
Menelik II Comprehensive Senior Secondary School
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