Kassey Carney
Chantilly,VA
Summary
Seasoned Medical Office Administrator with comprehensive background in healthcare management, patient scheduling and billing. Proven ability to maintain efficient and accurate administrative functions within fast-paced environments. Strong strengths include effective communication skills, team leadership, organization and problem-solving capabilities. Demonstrated impact in previous roles by streamlining office operations, improving patient satisfaction and enhancing overall workflow efficiency.
Overview
24
24
years of professional experience
Work History
Medical Office Administrator
LMG
Chantilly , VA
01.2022 - 11.2024
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
- Coordinated communications between patients, physicians and hospital personnel.
- Provided exceptional patient experience through friendly and compassionate communications.
- Greeted patients, answered phones and scheduled appointments.
- Maintained medical records in accordance with HIPAA regulations.
- Interacted with physicians on a daily basis to coordinate patient care plans.
Medical Office Administrator
INOVA Fairfax Hospital
Fairfax, VA
01.2003 - 01.2006
- Scheduled laboratory tests and radiology procedures for patients as requested by physicians.
- Assisted physicians in providing care to patients through taking notes during examinations or treatments and relaying instructions from doctors to nurses or other healthcare professionals.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Responded promptly to requests from medical staff members for assistance or information related to patient care.
- Assisted with preparation for patient visits, including obtaining vital signs and preparing examination rooms with necessary supplies.
- Assisted with filing and organizing medical records according to established protocols.
Medical Office Administrator
INOVA Fairfax Hospital
Fairfax , VA
01.2001 - 01.2003
- Conducted administrative duties such as typing correspondence and filing documents.
- Performed data entry tasks accurately within specified timeframe.
- Processed payments for services rendered and collected co-payments.
- Maintained medical records in accordance with HIPAA regulations.
- Updated patient demographics regularly in the electronic health record system.
- Provided support to clinical staff when needed.
- Provided exceptional patient experience through friendly and compassionate communications.
Education
IT Support Specialist - Information Technology
Google
On LIne02-2023
Associate of Arts - Management
Northern Virginia Community College
VASkills
- Patient care advocacy
- Medical Records Management
- Knowledge of medical terminology
- Knowledge of HIPAA regulations
- Medical software applications
- Communication
- Chart updates
- Collections experience
- Appointment Setting
Timeline
Medical Office Administrator
LMG
01.2022 - 11.2024
Medical Office Administrator
INOVA Fairfax Hospital
01.2003 - 01.2006
Medical Office Administrator
INOVA Fairfax Hospital
01.2001 - 01.2003
IT Support Specialist - Information Technology
Google
Associate of Arts - Management
Northern Virginia Community College
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