Summary
Overview
Work History
Skills
Certificates
Certification
References
Timeline
Hi, I’m

KASSEY L. WHEELER

Fuquay-Varina,NC

Summary

Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

12
years of professional experience
1
Certification

Work History

Dr. Adams Perio and implant center

Periodontal Assistant
07.2024 - 03.2025

Job overview

  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Exposed diagnostic dental x-rays to analyze teeth condition.
  • Established clean, sterile and welcoming environment for patients.
  • Updated patient records with new data and treatment information.
  • Assisted periodontists with dental procedures, including scaling and root planing.
  • Managed inventory of dental supplies and placed orders as necessary.
  • Utilized dental software to update patient records and process digital images.
  • Briefed patients on dental procedures and payment plans to help make informed decisions.

Cusumano surgery

Implant/Surgical Coordinator
12.2021 - 06.2024

Job overview

  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Collaborated with other offices to streamline processes and improve interdepartmental cooperation.
  • Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Motivated team members through recognition
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Established clear expectations for employees, providing guidance when needed. Ensured compliance with all safety regulations in the workplace.
  • Managed the surgical team to optimize workflow, achieving seamless operations.
  • Implant/Surgical Treatment Plan Coordinator. Dual scanning, implant surgical guide simulation, fluency.
  • Presenting complex patient treatment plans (40k+) in depth.
  • Identified the needs of patients promptly and efficiently.
  • Scheduled, coordinated, and managed pre-operative appointments with patients, obtained consent forms, and collected necessary insurance information.

Dr. Matilda Cusumano

Prosthodontic Assistant /Treatment Coordinator
02.2021 - 06.2024

Job overview

  • Coordinated payment with insurance companies and discussed dental benefits with patients.
  • Functioned as team leader and organized all treatment and placement activities
  • Provided education and resources to help patients understand their treatment options.
  • Explained policies, procedures and services to patients.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Received and routed care team messages and documents to appropriate staff.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
  • Assisted in developing policies, procedures, and protocols related to patient care activities.
  • Managed and coordinated extensive treatment plans between multiple offices.
  • Crown delivery, implant-supported crown delivery. Denture realigns, placement of immediate dentures after surgery.

The center for functional and aesthetics center

Surgical Dental Assistant
09.2019 - 02.2021

Job overview

  • Coordinated in-depth dental procedures, fostering seamless teamwork.
  • Implemented efficient instrument sterilization protocols, enhancing patient safety and workflow.
  • Maintained meticulous patient records and surgical instruments.
  • Prepared operatories with precision, ensuring optimal conditions for each procedure.
  • Provided compassionate care to anxious patients, significantly improving their comfort.
  • Prepared treatment plans and insurance breakdowns using system software.
  • Organized charts accurately with all necessary information prior to patient visits.
  • Collaborated with other members of healthcare team in order to provide quality care for patients undergoing surgery.

Cusumano Oral Surgery

Dental/Sterilization Tech
01.2013 - 01.2017

Job overview

  • Recognized by management for providing exceptional customer service.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached patients and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collected vitals and updated records with current patient information.
  • Provided support to doctors by preparing instruments for various procedures.
  • Trained new staff members on proper use of equipment and safety protocols.
  • Reviewed daily logs and tracked trends related to instrument usage and turnover times. Monitored expiration dates on all supplies in the sterilization room.
  • Managed patient documentation, improving communication.
  • Fostered strong relationships with referring dentists, improving inter-professional collaboration.
  • Analyzed and optimized surgical scheduling, reducing wait times, and improving resource utilization.

Skills

Team leadership, strategic planning, conflict resolution, workflow optimization, interdepartmental collaboration, delegation of tasks, digital scanning, process improvement, employee engagement, supply management, vendor negotiation, coordination, coaching, and mentoring, opening and closing procedures, role modeling, scheduling, customer service, multitasking capacity, time management, business intelligence, and expectations setting, task delegation, reliability, professionalism, deadline management, leading team meetings, active listening, sustainability strategies, and effective communication, reliability, and punctuality

Certificates

  • Dental Office Emergencies, Dental Assisting II, Sterilization and Infectious Disease Control, Adult and Pediatric CPR/AED, Dental Radiology, HIPAA, OSHA, SPICE, Phlebotomy, Treating and Understanding of Dental Anesthesia Emergencies, Blood Borne Pathogens, Dental Radiology

Certification

  • Dental assisting
  • Anesthesia emergencies
  • OSHA
  • HIPPA
  • BLS/CPR
  • On the job training with MSDA and dental board protocals
  • Phlebotomy
  • Dental office emergencies
  • Dental radiographs
  • Trained in multiple software
  • Leading and delegating
  • Managing schedules
  • Managing/Ordering office needs

References

References available upon request.

Timeline

Periodontal Assistant

Dr. Adams Perio and implant center
07.2024 - 03.2025

Implant/Surgical Coordinator

Cusumano surgery
12.2021 - 06.2024

Prosthodontic Assistant /Treatment Coordinator

Dr. Matilda Cusumano
02.2021 - 06.2024

Surgical Dental Assistant

The center for functional and aesthetics center
09.2019 - 02.2021

Dental/Sterilization Tech

Cusumano Oral Surgery
01.2013 - 01.2017

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KASSEY L. WHEELER