Kassey Willet

Effectively managed tax return preparations while ensuring accurate submission of forms to the IRS. Demonstrated strong organizational skills in coordinating appointments and addressing phone inquiries while providing excellent customer service.

• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.

• I send out my employees to their designated turfs, I make sure that they clock in, get all of there equipment that they will need for the day, make sure that they have plenty of water while they are out on there shift, if they don't have a vehicle I will order them a lyft to get them to where they are going and I will get them a lyft at the end of their shift to bring them back to the office so I can gather all the equipment up and put in data in the system, I will sync the tablets that went out for the day and download the next day turf and set up the clipboards as well, I also do interviews, assessments and on boarding new employees.
• Oversaw setup and breakdown of event spaces, ensuring venues were left in excellent condition.
• Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement.
• Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.

• Maintained accurate records of products through diligent documentation
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Answered questions about store policies and addressed customer concerns.

• Demonstrated versatility by efficiently handling diverse tasks such as coffee making, cash handling, cooking, store management and ensuring smooth opening/closing procedures.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.

• Efficiently processed customer orders by ensuring the correctness of items through careful scanning and packaging in clear bags.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
• Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
• Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.

• Performed multiple responsibilities including quality assurance, inspection, material handling, order picking and packing.
• Worked safely around moving machinery.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Performed inventory control, such as counting, and stocking merchandise.
• Consistently lifted materials weighing as much as [Number] pounds.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
• Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
• Assisted in training new hires, sharing best practices and providing support for their integration into the team.