Hi, I’m
Kassi Avenna
Fort Worth,TX
Judge a man by his questions rather than his answers.
Voltaire
Summary
Forward-thinking client success expert and servant leader bringing 14 years of expertise in the revenue cycle management industry. Cultivates rapport with individuals and executives to optimize goals and revenue, resolve complex problems and deliver innovative improvement strategies.
Overview
15
years of professional experience
Work History
Change Healthcare
Director of Client Services
06.2022 - Current
Job overview
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Ensemble Health Partners
Practice Optimization Manager
09.2019 - 06.2022
Job overview
- Reduced Pre-AR Work queues by 94% and first past denial rate by 82% in Q4 2021
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
- Lead team in developing process-driven workflow recommendations for clients which include specific implementation/ support initiatives.
- Effectively communicate with all levels of leadership in client organization based on engagement requirements.
- Ensures that best practice Revenue Cycle processes are communicated and implemented across multiple areas in order to improve KPI metrics.
- Makes suggestions and facilitates process improvements and develops project plans with target milestone dates.
- Initiates, develops and educates providers and staff on current revenue cycle standards and initiatives.
- Resolves registration related problems, improves operations and provides exceptional client support.
Pettigrew Medical Business Services
Director of Revenue Cycle Management
03.2018 - 09.2019
Job overview
- Reduced days in AR by 21 and final denials by 23%
- Develop and implement KPIs used to manage team productivity and client satisfaction.
- Manage onshore and offshore operations throughout revenue cycle.
- Strategic planning with other key leadership to increase productivity and performance, including hiring and training personnel.
- Develop and execute strategies with business development team to grow healthcare provider engagements and presence in markets.
- Maintain day to day relationships with clients and vendors.
- Supervise preparation, analysis and presentation of all client services deliverables.
- Ensure delivery of all contracted services and client revenue maximization.
- Develop and execute revenue enhancement projects.
- Assist sales team with establishing rapport with potential clients, negotiating contracts and transition to operations.
RPNT Management
Medical Billing Account Manager
01.2017 - 03.2018
Job overview
- Assist in start up of outsourced billing for hospitals and physician offices.
- Data conversion, and EMR setup.
- Full revenue cycle management from coding, billing, insurance follow up and patient collections.
- Physician credentialing and insurance contracting.
- Fee schedule audit and set up.
- HR and Payroll responsibilities for clients.
- Reviewed billing problems, researched issues and resolved concerns.
Urology Practice
Medical Billing Operations Manager
01.2016 - 01.2017
Job overview
- Oversee all A/R functions including but not limited to collecting money from patients, posting payments, working denials, coding surgeries and office procedures, submitting all claims, insurance training for all other staff.
Mayfield Medical Business Solutions
Director of Operations
01.2012 - 01.2016
Job overview
- Organized and optimized daily operations of revenue cycle management team with consistent on-time delivery.
- Supported revenue cycle team to maximize quality and work efficiency.
- Achieved substantial revenue impacts by using market expertise and business knowledge to make proactive decisions.
- Produced regular reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
Skills
- Client Relationships
- Organization and Time Management
- Analytical and Critical Thinking
- Training and Development
- Planning and Coordination
- Excellent Communication
- Revenue Growth
- Servant Leadership
Certification
HFMA Certified Revenue Cycle Representative
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Client Services
Change Healthcare
06.2022 - Current
Practice Optimization Manager
Ensemble Health Partners
09.2019 - 06.2022
Director of Revenue Cycle Management
Pettigrew Medical Business Services
03.2018 - 09.2019
Medical Billing Account Manager
RPNT Management
01.2017 - 03.2018
Medical Billing Operations Manager
Urology Practice
01.2016 - 01.2017
Director of Operations
Mayfield Medical Business Solutions
01.2012 - 01.2016
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