Kassi Croley
Naples
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Secured Assist
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Insurance Agent
Primerica
03.2022 - 12.2022
- Built relationships with clients using active listening and issue resolution to provide excellent service
- Responded to customer calls swiftly to resolve issues and answer questions
- Prepared and reviewed insurance applications to verify compliance with regulations
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Obtained underwriting approval by completing application for coverage
- Finalized sales and collected necessary deposits
Store Manager
Quick Track
04.2020 - 03.2022
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Rotated merchandise and displays to feature new products and promotions
- Assisted with hiring, training and mentoring new staff members
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Approved regular payroll submissions for employees
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
Front Desk Associate
Candlewood Suites Hotel
12.2019 - 03.2020
- Maintained cleanliness and organization of front desk area
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Used internal software to process reservations, check-ins and check-outs
- Confirmed important personal and payment information for compliance with security and payment card industry standards
Medicine Attendant
Bluebonnet Elite Assisted Living
02.2016 - 12.2019
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers
- Reviewed medication orders for accuracy and completeness before administering medication
- Counted and recorded medication inventory routinely to maintain medication security and control
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse
Education
High School -
Paul Pewitt High School
01.2014
Skills
- Client Relations
- Customer Follow-Up
- Customer Service
- Account Management
- New Client Acquisition
- Upselling
- Licensed Insurance Agent
- Life Insurance
- Telephone etiquette
- Customer Needs Assessment
- Data Management
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Secured Assist
03.2024 - Current
Insurance Agent
Primerica
03.2022 - 12.2022
Store Manager
Quick Track
04.2020 - 03.2022
Front Desk Associate
Candlewood Suites Hotel
12.2019 - 03.2020
Medicine Attendant
Bluebonnet Elite Assisted Living
02.2016 - 12.2019
High School -
Paul Pewitt High School
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