Kassi Martin
Carlisle,KY
Summary
Dedicated Medical Billing Coordinator with over 10 years of experience in billing and collections. Skilled in resolving discrepancies and communicating effectively with patients and insurance providers to ensure timely reimbursements and high satisfaction rates.
Overview
18
18
years of professional experience
Work History
Medical Billing Coordinator/Office Manager
Puckett Family Eyecare
Winchester, KY
03.2014 - Current
- Processed medical claims accurately, ensuring timely reimbursements and reduced denials.
- Coordinated billing inquiries and resolved discrepancies with insurance providers efficiently.
- Enhanced patient satisfaction with clear communication of payment expectations, resolving concerns, and providing flexible payment options.
- EHR/EPM experience.
- filled in for other positions, ie receptionist, optician.
- Collected payments and applied to patient accounts.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Trained and mentored junior reception staff on best practices for customer service and office protocols.
Private Nanny
Stanley Family
Cynthiana, KY
04.2011 - 03.2014
- Implemented daily routines to enhance structure and stability for children's well-being.
- Improved household organization by streamlining schedules and managing family resources effectively.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Helped with office duties, such as posting payments in Quickbooks, Payroll, and filing paperwork.
Daycare Teacher
Sugar and Spice Daycare
Millersburg, KY
08.2008 - 04.2011
- Developed and implemented engaging lesson plans tailored to children's developmental needs.
- Fostered a safe, nurturing environment that promoted emotional and social growth among all students.
- Collaborated with parents to support child development and address individual needs effectively.
- Worked in nursery and 1-2 year old room.
Education
Associate of Science - Medical Information And Technology
Maysville Community College
Maysville12-2013
Skills
- ICD-10 knowledge
- Proficiency in EHR and EPM
- HIPAA compliance
- Payment posting
- Customer service
- Billing and collection procedures
- Multitasking and organization
- Verbal and written communication
- Time management and problem-solving abilities
Timeline
Medical Billing Coordinator/Office Manager
Puckett Family Eyecare
03.2014 - Current
Private Nanny
Stanley Family
04.2011 - 03.2014
Daycare Teacher
Sugar and Spice Daycare
08.2008 - 04.2011
Associate of Science - Medical Information And Technology
Maysville Community College