Kassi Robinson
Hartselle,AL
Summary
Dedicated Medical Assistant with a proven track record at American Family Care, excelling in patient care and HIPAA compliance. Skilled in clinical documentation and known for exceptional customer service, I effectively enhanced patient satisfaction and streamlined operational efficiency. My leadership at Chic-Fil-A further honed my multitasking abilities, contributing to a dynamic team environment.
Overview
4
4
years of professional experience
Work History
Medical Assistant
American Family Care (AFC)
03.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Supported office staff and operational requirements with administrative tasks.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Conducted patient intake interviews, recording and documenting relevant information.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Checked patient vitals and administered shots
Patient Care Aide
Decatur Morgan Hospital
08.2022 - 02.2023
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Position Leader
Chic-Fil-A
05.2021 - 06.2022
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Trained new employees and assigned duties.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
High School Diploma -
West Morgan High School
Trinity05-2020
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Data entry
- Electronic medical records
- Compassionate
- Immunization administration
- Maintaining confidentiality
- Insurance verification
- Appointment setting
Timeline
Medical Assistant
American Family Care (AFC)
03.2023 - Current
Patient Care Aide
Decatur Morgan Hospital
08.2022 - 02.2023
Position Leader
Chic-Fil-A
05.2021 - 06.2022
High School Diploma -
West Morgan High School
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