Kassi Wills
Evergreen Park,USA
Summary
Motivated Professional eager to obtain employment within the Social Service platform. I have many years of experience in serving others in recovery, struggling with mental health and trying to move on to a healthier way of life. I’m an expert in providing relevant information and options to effectively resolve issues whenever they arise. I am upbeat, energetic and reliable.
Conscientious Residential Monitor known for high productivity and efficient task completion. Specialize in crisis intervention, behavioral management, and conflict resolution. Excel in communication, empathy, and patience, ensuring resident needs are met with professionalism and care. Ready to leverage skills in maintaining safe, supportive environments for all residents.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Residential Monitor NPTS Program Women’s4th Floor
A Safe Haven
12.2023 - Current
- Resident count multiple times per shift, writing notes on residents into the AWARDS program, Preforming routine drug screenings, monitored medications being self administered daily and logging into MAR sheets, stocked supplies for residents and often held one on ones with residents in order to support their journey
Direct Support Professional
Delores Safe Haven-Deborah’s Place
10.2022 - 05.2023
- Kept detailed logs on daily activities of residents, Prepared and served healthy meals for our residents and at times for special events, Kept program area clean and tidy, Took in donations, organized and stocked, Assisted with grocery deliveries, Participated in groups and special activities with residents, Made sure our15 residents were safe at all times
Desk Clerk
Deborah’s Place
07.2021 - 10.2022
- As the first person of contact, Answered phones and emails promptly, Scanned and reported on activity within the building from security cameras, kept track of who entered and exited the building, Collected rent checks from residents
Education
Associates in Liberal Arts - Literature
Moraine Valley College
05-1997
Graduated Phlebotomy Program - Phlebotomy
Moraine Valley Community College
Palos Hills, IL05-1997
Graduated General Education Diploma -
Evergreen Park High School
06-1994
Skills
- Adept in Microsoft Word, Outlook and AWARDS
- Report writing and presenting
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organisational skills
- Meal preparation
- Policy adherence
- De-escalation techniques
- Resident supervision
- Active listening
- Multitasking
- Support clients
- Community resources
- Conflict resolution
- Goal setting
- Crisis intervention
Certification
- American Red Cross CPR Adults and Babies September2024
- Opioid Overdose Training September2024
Timeline
Residential Monitor NPTS Program Women’s4th Floor
A Safe Haven
12.2023 - Current
Direct Support Professional
Delores Safe Haven-Deborah’s Place
10.2022 - 05.2023
Desk Clerk
Deborah’s Place
07.2021 - 10.2022
Associates in Liberal Arts - Literature
Moraine Valley College
Graduated Phlebotomy Program - Phlebotomy
Moraine Valley Community College
Graduated General Education Diploma -
Evergreen Park High School