Kassia Finn

• Oversees daily operations of small business including customer service and financial management.
• Ensures compliance with applicable laws and regulations while running the business.
• Maintains a clean and organized work environment while adhering to safety protocols.
• Addresses client concerns regarding areas of discomfort or pain before beginning a session.
• Adheres strictly to all state laws governing massage therapy practice.
• Maintaines detailed documentation of all treatments provided to ensure continuity of care between sessions.
• Attends continuing education classes on a regular basis in order to stay current on best practices in the field.
• Collaborates with other healthcare professionals such as physicians or physical therapists when necessary for client care coordination.

When consulting/coaching,

• Works one on one with parents, caregivers, partners and professionals to educate on LGBTQIA+ issues including; current health disparities, political climate, heath care options and more.
• Suggests enhancements to existing policies and procedures.
• Collaborates with clients to develop action plans to address specific challenges faced by the LGBTQIA+ population.
• Identifies needs of customers promptly and efficiently.

When training,

• Creates, customizes, and facilitates trainings for healthcare, educational and business settings to best serve the LGBTQIA+ community.
• Organizes and prepares materials for presentations, including visuals and handouts specific to each audience or topic.
• Responds promptly to questions posed by audience members during presentation.
• Delivers persuasive, timely, and educational speeches tailored to specific audiences and topics.
• Utilizes various presentation software programs such as PowerPoint, Keynote, and Prezi.
• Facilitates discussion among attendees during and following each presentation, and encourages ongoing training to stay up to date and ensure all employees are trained.
• Identifies opportunities for improvement following each presentation.

• Monitored student behavior to ensure a conducive learning atmosphere.
• Conducted lectures, demonstrations and group activities in order to enhance learning experience.
• Collaborated with other educators to develop innovative approaches to instruction.
• Provided customized coaching and support to optimize students' learning outcomes.
• Assessed student progress through quizzes, tests, and hands-on practicums.
• Maintained accurate records of student attendance, assessments and progress reports.
• Kept up-to-date with advancements in subject area knowledge by attending conferences or workshops.

• Managed and organized important documents including HIPPA protected student and client information, financial records, transcripts, attendance records, and more.
• Responded promptly to customer complaints and coached students to remedy issue in a professional manner.
• Assisted in the development and implementation of procedures and policies.
• Designed forms and templates to streamline workflow processes within organization.
• Managed office and classroom supplies inventory and placed orders when necessary.
• Provided general administrative support to other instructors.
• Processed payroll information.
• Answered incoming calls and responded to client and new student inquiries.
• Ensured compliance with health and safety regulations within the office and classroom environments.
• Maintained positive working relationship with fellow staff and company owner.