Kassia Langston

• Draft and route the daily flight schedule and maintaining the department calendar and briefing room schedule.
• Receive, distribute, and file flight related publications and charts. Managed all flight publications and charts are kept current.
• Maintain Aviator Flight Logbooks
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Managed filing system, entered data and completed other clerical tasks.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.

• Manage and maintain Payroll timesheets for 50+ Employees
• Prepare communications such as arranging meetings and appointments while maintaining office calendars
• Compiles and records production data for industrial establishments to compare records and reports on volume of production, consumption of material, quality control, and other aspects of production using computerized devices and software
• Designs and maintain various electronic filing systems
• Prepares written work schedules and project calendars based on established guidelines and priorities
• Prepares monthly progress reports of tasks in process/completed
• Coordinates with the Project Manager scheduling data, status-to-date, and process controls
• Act as the communications center and dispatch for work order trades and professional staff via phone and email
• Create, maintains files of documents and reports used and prepared
• Track the purchase and usage of hazardous materials and chemical in LaRC’s Chemical Material Tracking System (CMTS)
• Optimized existing spreadsheets for better tracking and analysis of entered data.
• Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
• Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.

• Managed office space
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Prepare written correspondence such as memos, forms and emails
• Create, Medical Record tracking, Organize and enter information into database and use various computer applications
• Improved client nutrition by developing personalized meal plans and dietary recommendations.
• Monitored patient progress, documenting changes in health status and nutritional status.
• Scheduling, confirm and maintain meetings, events and schedules

• Triaged all incoming calls and walk-in patients

• Expertise of DEERS, CHCS, MTF and Essentris (all government database operating systems) •Performed daily reports to include tracking patient progress, Scheduling, Record tracking, bed occupancy and ward transfers.

● Managed the necessary documentation required for Tricare services, advance directives, third party liability documentation.

• Experienced customer-relations background. Mediated complaints for customers and resolved issues. Experience in handling confidential paperwork (HIPAA)

• Processed medical records requests from outside providers according to facility, state, and federal law.
• Maintained patient confidence by keeping patient records information confidential.
• Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
• Scanned and uploaded medical records into electronic medical records system.