Summary
Overview
Work History
Education
Skills
Timeline
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Kassia Modica

Federal Way,WA

Summary

Dedicated customer service professional with extensive experience in the food industry and warehouse operations. Demonstrates expertise in enhancing customer satisfaction through strong team collaboration and leadership skills. Proven ability to excel in fast-paced environments, leveraging key transferable skills vital for success across various sectors. Committed to pursuing opportunities for continuous professional growth and development.

Overview

12
12
years of professional experience

Work History

Fulfillment Associate

Amazon
09.2020 - 12.2024
  • Assisted in training new fulfillment associates, sharing best practices, and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the fulfillment process.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.

Concessions Cashier

T-Mobile Park
02.2013 - 04.2018
  • Managed POS systems efficiently to ensure precise order handling and payment processing.
  • Assisted team members in managing workload during fluctuating customer demand.
  • Elevated quality of service, resulting in increased customer approval at the concession area.
  • Managed time effectively, prioritizing tasks when faced with multiple demands simultaneously.
  • Implemented and upheld standards aligning with legal requirements for alcohol service.

Shift Manager/Crew

Del Taco
02.2016 - 12.2016
  • Oversaw night and graveyard shifts, handling refunds, voids, and deposits.
  • Provided instruction on job responsibilities to facilitate smooth team integration.
  • Resolved escalated customer concerns with efficiency, ensuring adherence to company standards.
  • Displayed strong performance across multiple store roles.
  • Encouraged a team-oriented atmosphere to enhance cooperation.

Crew

Stacks Burgers
04.2015 - 08.2015
  • Effectively handled several orders at once, prioritizing both accuracy and speed.
  • Operated front counter and food truck efficiently to manage customer orders.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Ensured compliance with company regulations by maintaining quality food preparation procedures.
  • Facilitated team collaboration, fostering a positive work setting.
  • Prioritized hygiene through consistent upkeep of dining and operational areas.

Education

Associate of Applied Science - Early Childhood Education & Diversity Studies

Green River College
Auburn, WA
04.2026

Skills

  • Team-Based Leadership
  • Proactive Self-Starter
  • Strong Collaborative Skills
  • Fulfillment Process Management
  • Punctual and Reliable

Timeline

Fulfillment Associate

Amazon
09.2020 - 12.2024

Shift Manager/Crew

Del Taco
02.2016 - 12.2016

Crew

Stacks Burgers
04.2015 - 08.2015

Concessions Cashier

T-Mobile Park
02.2013 - 04.2018

Associate of Applied Science - Early Childhood Education & Diversity Studies

Green River College

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Kassia Modica