Kassian Lauer
Sherman Oaks,California
Summary
Dynamic and adaptable professional with leadership experience in fast-paced, high-stakes environments. Managed and mentored diverse teams, enhancing performance and communication—skills directly transferable to the classroom. Successfully supported and guided up to 250 individuals per shift, prioritizing clear instruction, patience, and positive engagement. Passionate about building strong relationships and creating spaces where people feel seen, supported, and empowered to grow.
Overview
7
7
years of professional experience
Work History
Manager
Pappadeaux's
01.2021 - 09.2024
- Exceeding expectations during service for 100–250 guests per shift by ensuring a seamless, high-end guest experience from arrival to departure.
- Monitor daily sales performance and push high-margin items by creating incentives for servers and bartenders.
- Conduct pre-shift meetings to review VIPs, specials, and service reminders for 15+ servers daily.
- Monitor table turnover and adjust pacing to balance kitchen flow and guest experience by maximizing seating efficiency: maintain 80–90% table occupancy during peak hours.
- Report daily shift notes, customer incidents, service breakdowns and track each employees earnings.
Headwaiter
Pappadeaux's
07.2019 - 12.2020
- Anticipated guest needs and handled special requests or complaints, directly overseeing service for 20–50 guests per shift.
- Trained junior servers on effective sales language and upselling techniques to increase individual sales averages.
- Monitored course pacing to align with guest experience and kitchen rhythm, targeting:
Teacher's Assistant
Sharyland High School
08.2017 - 06.2019
- Assisted lead teacher in delivering lessons by supporting small groups or individual students.
- Assisted with grading quizzes, assignments, and recording scores as well as tracking attendance and preparing class materials or handouts.
- Monitored class during teacher absences or prep periods of about 25-35 students per classroom and ensured safety protocols were followed.
Education
Communications
The University of Texas At San Antonio
San Antonio, TX06-2021
Skills
- Team leadership
- Decision-making
- Verbal and written communication
- Staff management
- Documentation and reporting
- Relationship building
Timeline
Manager
Pappadeaux's
01.2021 - 09.2024
Headwaiter
Pappadeaux's
07.2019 - 12.2020
Teacher's Assistant
Sharyland High School
08.2017 - 06.2019
Communications
The University of Texas At San Antonio
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