Hi, I’m
Kassianne Sherwood
Urbana,OH
The aim of life is to live, and to live means to be aware, joyously, drunkenly, serenely, divinely aware.
Henry Miller
Summary
Diligent administrative support specialist with background in providing administrative support and managing office tasks efficiently. Proven track record in organizing schedules, handling correspondence, and maintaining records. Consistently demonstrates strong communication and multitasking skills.
Overview
6
years of professional experience
Work History
Solomon's Garage
Service Advisor
07.2024 - Current
Job overview
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Responded proactively and positively to rapid change.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Urbana Brewing Company
Bartender
04.2024 - 09.2024
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Cat's Eye Saloon
Bartender
08.2022 - 04.2024
Job overview
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Ashley Homestore
Sales Consultant
09.2020 - 03.2022
Job overview
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers for up to 16 weeks to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Responded to telephone and in-person requests for information.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Ohio University
Assistant Secretary to the Dean of Education
12.2019 - 03.2020
Job overview
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Kept reception area clean and neat to give visitors positive first impression.
Hot Head Burritos
Restaurant Team Member
03.2019 - 03.2020
Job overview
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Miami County YMCA
Summer Day Camp Counselor
05.2019 - 08.2019
Job overview
- Assumed responsibility of up to 20 campers at a time during trips to chaotic environments such as Kings Island, Columbus Zoo, etc.
- Fostered a positive camp environment by cultivating strong relationships with campers, parents, and fellow staff members.
- Enhanced camper experience by developing and implementing fun, educational activities and games.
- Managed conflicts between campers effectively, promoting resolution through healthy communication strategies.
- Assisted in camper drop-off and pick-up procedures, ensuring a smooth transition between home life and camp each day.
- Encouraged personal growth in each camper by providing constructive feedback and celebrating individual achievements throughout the summer season.
- Increased camper safety by enforcing strict adherence to camp rules and maintaining a watchful eye on all activities.
Education
Ohio UniversityAthens, OH
29 Credits Toward Bachelor of Music Education
Graham High SchoolSaint Paris, OH
High School Diploma
06.2019
Skills
- Customer service
- Data entry
- Computer skills
- Time management
- File organization
- Customer and client relations
- Documentation and recordkeeping
- Office management
- Professional communication
- Scheduling and calendar management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
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