Kassidi Nicholl
New Hartford,NY
Summary
Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Veterinary Assistant/Veterinary Receptionist
CNY Veterinary Medical Services
01.2022 - Current
- Assisted with training and onboarding new employees
- De-escalated emotionally charged situations with professionalism and empathy to maintain a positive client experience.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Assisted with inventory management through reviewing of supplies and helping maintain an organized storage environment.
- Collaborated with team members to provide exceptional customer service while managing multiple tasks like taking phone calls and reception.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Consistently ask effective probing questions to clients to help ensure a smooth appointment
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Flexible and able to embrace changes on a daily basis for things like scheduling, which helps to optimize daily operations and maximize patient satisfaction.
Hostess and Server
Monarch Banquets
06.2019 - Current
- Greeted guests warmly and professionally, ensuring a welcoming and positive environment.
- Ensured guest satisfaction by checking on tables regularly and taking special requests.
- Demonstrated strong multitasking skills, balancing responsibilities such as, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
Service Leader
Hannaford supermarket
09.2019 - 05.2022
- Trained and supported new cashiers and front-end associates while managing a daily team of cashiers.
- Performed closing duties such as counting cash drawers in a timely and effective manner.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
Education
High School -
New Hartford Senior High School
New Hartford06.2021
Animal Behavior
Utica University
01.2021
Skills
- Customer service
- Conflict resolution
- Communication skills
- Time management
- Client education
- Client communication
- Medical record-keeping
- Multitasking Abilities
- Attention to detail
- Active listening
- Organizational skills
- Relationship building
Timeline
Veterinary Assistant/Veterinary Receptionist
CNY Veterinary Medical Services
01.2022 - Current
Service Leader
Hannaford supermarket
09.2019 - 05.2022
Hostess and Server
Monarch Banquets
06.2019 - Current
Animal Behavior
Utica University
High School -
New Hartford Senior High School
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